Practice in Asana, Harvest, WordPress, Joomla, MS Office Suite, MailChimp, online research and writeups for new projects.

Installed software over corporate network and participated in company-wide program upgradesAdvised staff of ways to better utilize features of Microsoft Office programs such as Word and OutlookSet up new computers and peripherals, network printers on print servers, and tablets and mobile phonesConfigured and diagnosed issues with residential networks, connectivity, and hardware and softwareUsed Active Directory to add new employees, reset passwords, and change profiles and account settingsExecuted company policies to restrict or allow access to apps and information on mobile devicesEducated incoming residents about available IT services during orientation meetingsAssisted in troubleshooting problems with Ethernet, cable, and telephone lines and equipment

Managed incoming calls and correspondenceScheduled appointmentsProcessed payments for service departmentCompiled customer service recordsGreeted clients and maintained amenities

Greeted clients and assisted them with paperworkAnswered multi-line phones and prioritized and directed callsScheduled appointments and followed up with remindersManaged end-of-day accounting and faxed reportsHelped tax preparers sorting and filing important documentsEnsured customer and company privacyTrained new hires in customer service and procedures

Assisted coworkers and clients with superior communication skills, patience, and follow-throughCoordinated group schedules for medical personnelStreamlined interoffice processes for Risk Management and medical record requestsDeveloped new system to compile patient electronic medical records, transferred paper documents to electronic records and ensured them to be thorough, up-to-date, and complete on an ongoing basisCreated invoices for services provided, tracked and recorded payments and depositsComposed or edited correspondence for surgeonsPrepared articles for submission to medical journals

Transcribed and edited EHR for psychologists, cardiologists, orthopedic specialist, neuroscientists, hospital nurses and surgeons--including ESL dictators.

Desktop supportInstallation, troubleshooting, repair, and upgrades of software and hardwareData recovery on personal devices, workstations and serversEvaluation and comparison of programs and equipment for best value and suitabilityClient and vendor relationshipsBookkeepingCreating or proofing and editing company documents