- Oversaw day-to-day activities to facilitate business operations at newly acquired preschools.- Recruited, hired and trained personnel, monitoring performance to assess need for merit or discipline.- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.- Established clear expectations and objectives for team members and helped each achieve goals.- Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste.- Established departmental policies and goals in conjunction with company/state standards.- Conducted periodic performance reviews to assess employee performance.- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.- Communicated with team, customers and vendors to resolve disputes.- Delivered consistent quality educational programs to children and their families.- Maintained financial and administrative controls, accurately tracking funds and keeping records current.- Assessed financial reports to locate areas to cut costs and reduce waste.- Checked business accounting records regularly to identify and resolve problems.- Outlined new business goals, objectives and action plans to fuel improvement.

- Supported new franchises' while during the start up of their own private preschool. - Handled stressful situations professionally and multitasked with ease.- Accomplished multiple tasks in a fast-paced environment.- Converted more than 90% of prospected leads to contracted accounts.- Improved sales process by delivering feedback to management.- Answered customers' questions about products, prices and availability.- Organized files and records and handled other operational tasks.- Documented, researched and resolved customer service issues.- Prepared team schedules with focus on maintaining optimal employee coverage for business needs.- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.- Established clear expectations and objectives for team members and helped each achieve goals.- Supervised administrative activities directly related to making products or providing services.

- Maintained compliance of all policies and standards set forth by the company and other state governed offices/inspectors. - Organized special events for parents, students and community members.- Grew attendance through successful promotional strategies, attracting new families to program and maintaining high enrollment.- Expanded childcare program within community in accordance with strategic and operating plans.- Recruited, hired and developed staff and volunteers to build team for successful childcare program.- Planned, directed and monitored instructional methods and content of educational, vocational and student activity programs.- Improved student behavior with positive reinforcement techniques and good parent relations.- Monitored students' progress and provided assistance in resolving problems.- Supported teachers with solid training, mentoring and day-to-day assistance.- Boosted program success by recruiting well-qualified teachers and staff.

- Served and protected The Learning Experience brand, educating and upholding all company standards and operational practices.- Maximized employee performance with hands-on training and close mentoring.- Kept paperwork updated with internal standards and legal requirements.- Addressed business risks through assessments and mitigation strategies.- Determined departmental financial needs and developed budgets for expenditures.- Simplified project management processes using task management tools.- Observed industry patterns and trends to inform hiring and training decisions.- Prepared executive reports using operational, output and revenue data.- Investigated customer complaints, identifying and changing processes to remove faults.- Simplified decision-making with detailed reports for executive team.- Improved productivity after reviewing and modifying operations and workflows.- Developed strategies and plans for new product development.- Monitored employee performance using real-time data and reports.