• Oversee strategy for nationwide program of live and virtual events that fosters brand love, credibility, and trust while developing the customer base and marketing to retain accounts, upsell, and cross-sell• Provide direction and motivation to department and volunteer customer advocates• Identify mutually beneficial opportunities to increase customer satisfaction and SaaS sales• Ensure Company vision, values, and voice are correctly represented across multiple mediums• Create persuasive messaging to increase product awareness and fast-track adoption• Report quarterly engagement and satisfaction metrics • Develop strategy, including content, for regional conferences with 100+ attendees

• Manage nationwide program of 30 – 40 user groups, facilitating live and virtual events• Primary contact for 50 – 60 customer volunteers and 2,000+ active members• Foster relationships with key accounts for product references, speaking engagements, and company feedback • Contribute to NOV and ROV via targeted presentation creation and capitalizing on organic opportunities• Create strategy for and manage presence at annual conference with 500+ attendees• Develop cost-effective methods to increase product and functionality awareness• Manage formal customer notification process, including developing and editing content• Oversee key performance indicators, including memberships, participation, and engagement • Provide leadership to Customer Programs Coordinator and Intern

• Coordinate 100+ meetings annually, involving multiple departments and customer volunteers • Assist in planning for and execution of annual customer conference with 500+ attendees• Create and maintain user group presence within online community• Design print and digital collateral, including registration sites, meeting agendas, promotional items, etc.

• Develop all press releases and quarterly newsletter with circulation to 23,000+ households• Maintain online presence, including implementation of new website and social media accounts