Karen Franks Email & Phone Number

United States

San Jose, California, United States

San Jose, California

With minimal direction administered support to the Sr. Field Operations Manager, Preconstruction, Prefabrication and Building Information Modeling teams. Schedule and coordinate team meetings. Attend meetings as required, take clear notes and communicate to team. Track and report labor hours, analyze budgeted verses actual labor hours. Served as liaison for Union and Non Union Workers for Payroll entry and pay accuracy. Document preparation, file management and supply requisitions.• Maintained detailed administrative and procedural processes to improve accuracy and efficiency • Expense reporting• Collaborate with peers within the organization on procedure and training materials• Maintain weekly, monthly and annual project meetings including securing rooms, catering.

Morgan Hill, Ca

Supported, managed and coordinated administrative needs and service repair requests. Facilitated communications between service operations, regional sales managers, field service representatives, and the customer. Responded to high volume requests for quotes, customer and vendor inquiries via phone, email and in person. Answered telephone calls promptly and responded to customer’s requests, inquiries and complaints in a respectful caring manner. Prepared reports, quotations, summaries and analysis. Maintained daily repair schedule, manage database and process all orders. Processed invoices, trained all new staff.• Selected as the primary point of contact for Service-related calls.• Communicate with the required departments to ensure orders, expedite requests can be fulfilled.• Coordinated weekly, monthly and annual service meetings including securing rooms, catering, speakers.

Supporting all areas of the business responsible for coordinating the development, implementation and improvement of business processes in a manner allowing the business to excel and provide the best possible services to clients.• Maintain ongoing client and vendor communication channels and documentation. Create, maintain, update and improve Standard Operating Procedures and auditing documents. Provide Project Management support for existing clients.• Coordinate and perform activities to create, set up, and deliver on time client specific documentation, applications and communication channels.• Provide ongoing project and administrative support to Operations, Account Management and Senior Leadership by developing, maintaining and updating internal and external reports and spreadsheets.• Work with Account Managers to prepare, develop and finalize client specific documentation as well as supporting ongoing business needs, coordinate projects and the implementation of new processes

Provide direct communication with selected suppliers to request, analyze and process financial documents to identify discrepancies which result in lost profits for the client. Complete verification of specific credit information, retrieval of supporting documentation, and follow up as needed to ensure processes are completed.

Morgan Hill, Ca

Assisted with various office duties including: Charitable Giving, Purchase order entry, Purchase order receiving, Commission and Royalty reports, Mail merge spreadsheets, Bulk mailings, Filing and Faxing.• Provided various levels of support including: Order entry, product inquiry and availability for consumer, dealer and distributor accounts.

Supported the department by effectively researching and creating vendor relationships to obtain new products, successfully negotiated pricing, terms, order minimums while setting the company’s desired expectation.• Served as a vendor liaison for new products, update to product packaging or instructional revisions• Maintained database for the department for the on boarding of all new product • Served as a primary contact for sales, customer service, purchasing and advertising departments • Strategically produced 18+ annual trade shows, managed event bookings, booth design/layout, sponsorships, staff registration and tracking of all related deadlines• Executed group travel to included housing, air and ground travel, overseeing logistics with regard staging, packing and shipping of all materials for each event• Supervised on-site exhibit set-up, vender services, Union workers as well as corporate staff • Managed budgetary and expense reporting, reconciled reports and monthly statements for each event• Researched industry events and advised on potential areas for possible growthProduct Research Specialist – Sales Support (2002-2005)• Facilitated high volumes of requests for products deemed a one-time purchase by searching current vendor offerings or obtaining new vendors for the given item. Successfully negotiated pricing, lead times and drop ship requirements.• Processed large scale, detailed product quotes, freight quotes, provided product availability, specifications and lead times for the sales department while averaging the best return time by the department.• Supported high volume key accounts with order entry, order tracking, product back order status as well as updates on product revisions and product substitutes.• Research and resolve inquiries verbally, in writing, and on-line.

Conducted new hire interviews, orientation and employee training; Processed bi-monthly payroll. Researched, analyzed and processed new accounts based on Dun & Bradstreet reporting in addition to credit references provided. Consistently maintained lower than required numbers of outstanding invoices. Diligently provided past due reminders, payment demands and placement with collection agencies if required.Prepared and delivered daily banking deposits.Product returns – authorized and processed customer product returns. Issue product replacement or credit.Coordinated events and trade shows.Tracked and purchased office and warehouse supplies to maintain adequate inventory.

Conducted new hire orientation and training with detail and focus on the company’s desired expectation of new hires with regard to proper call handling, call talk time and effectiveness of each call.Monitored departments incoming calls to ensure proper call handling as well as anticipate or prepare for customer escalation.Demonstrated professionalism while resolving customer escalated calls requiring critical issue resolution. Respond daily to 100-200 email and phone call requests for product service status or product replacement placement status.