Kendra Fredricks Email & Phone Number

Chicago, Illinois, United States

- Monitor and analyze customer usage of product by collaborating with project team in order to maintain a continuous knowledge of project status and to identify risks and efficiencies that can be made.- Partner with the sales team to develop new client relationships and proactively seek new sales opportunities with existing clients. - Ensure all client.

Chicago, Illinois, United States

- Facilitated all hiring, training, and development of 49 Ambassadors designed to drive revenue growth and customer satisfaction.- Engaged and responded to 50-100 customers a day in person and 20+ over customer experience management software (Medallia) to increase brand loyalty and resolve customer service issues to ensure they had a positive experience..

Greater Chicago Area

- Managed day-to-day operations for multiple product distribution sites while cultivating and maintaining excellent relationships within a third-party marketplace.- Oversaw full strategic planning and Profit & Loss responsibility for an annual budget of $750k. - Implemented risk management strategies of the largest financial fleet, which effectively saved.

Greater Chicago Area

- Sales position responsible for providing real-time, customer-oriented business solutions with an objective of increasing revenue by generating new sales and renegotiating existing contracts—while serving as the sole point of contact for each account. Full portfolio included Enterprise Rent-A-Car, National Car Rental and Alamo; with operations in 70.

Greater Chicago Area

- Identified and secured new business by generating leads and strengthening relationships with key hospitality accounts and customers.- Developed a hotel referral network and incentives program, comprised of 185 hotels throughout Chicagoland that streamlined transactions between local branches and preferred hotel partners.- Grew annual revenue of referral.

Chicago, Illinois, United States

- Managed the third-largest rental location in Chicago, responsible for over $2.5 million in assets. - Coordinated fleet logistics and oversaw the professional development of employees in a team-based environment focused on customer service and sales. - Awarded Best Branch Award November 2011.

Chicago Loop

- Primarily focused on sales, customer service, and employee management. - Learned how to prepare and interpret financial statements. - Generated new business leads and attended sales calls.- Awarded Exceptional Achievement in January 2011 - Actively participated in Momentum Diversity Program

Chicago Loop/O'Hare Airport

- Earned “Best Person Program” in December 2009 and chosen for an accelerated track for future managers of which only 3 people were chosen for in the region.- Ranked a top-five performer consistently and exceeded corporate goals 11 out of 17 months on customer satisfaction scores.

- Successfully utilized financial instruments and sold loans in a subprime market. - Utilized excellent communication skills to generate leads and solicit customers by phone on a daily basis. - Developed comprehensive loan programs consistent with the level of risk and needs of the customer.

Schaumburg, Lisle, Downers Grove, Steamwood, Glenn Ellyn

- Worked side by side with new operators to set up the franchise and trained them on corporate compliance and standards. - Exceeded expectations at a young age. - Executed the training and development for all newly hired personnel specializing in sales, customer service, and business operations. - Proactively streamlined business procedures to promote.

Bachelor Of Arts (B.A.), Psychology

Spanish 4

High School Diploma

Summer At Brown University Pre-College Program

Apogee Summer Program