• Supervised day-to-day a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements• Coached effective and direct reports on associates performance on a regular basis to ensure performance metrics are achieved at a minimum weekly• Assessed performance related issues, developed an action plan for improvement, implemented corrective action, up to and including termination of employment• Enforced service delivered to meet contractual Key Performance Indicator (‘KPIs’) and financial expectations• Mediated expectations to employees and provide timely updates• Provided subject matter expertise in handling escalated customer calls as needed• Facilitated team meetings and engagement activities to ensure expedient communication of relevant information and as an open forum for input• Incorporated internal work processes, policies and procedures• Advocated the Concentrix values through behavior and attitude for team members

• Implemented property improvements, customer feedback and other external communications.• Structured operational plans to expedite property management tasks, such as collecting association dues and other outstanding balance.• Audited financial and client records to enhance standard operating procedures.• Reconciled outstanding balances from the tenant and/or unit owners, including association dues.

• Handled a 30-60 member team to consistently exceed production quotas, increasing productivity and earning the Best Team Leader award twice in less than a year• Managed email thread of internal communication and scheduling production discussions• Simplified data reports across departments into straightforward outcomes• Consolidated information for higher management, resulting in improved decision-making and streamlined consultation with the EU head office

• Worked closely with administration to oversee daily procedure, leading to a 10% quarterly increase in engagement through targeted activities • Organized over four campaigns and events to boost employee engagement, enhancing the company's workplace culture• Monitored team and individual performance by creating weekly improvement schedules to enhance team productivity• Promoted collaboration and constructive feedback, fostering a unified team environment that enhanced overall team performance

• Obtained first-level day to day financial transaction verification of accounting firms primarily from EU, USA, and SPAIN• Maintained 99.99% quality score and 60 invoices per hour by categorizing necessary client information then reviewed data entries to ensure accuracy and quality• Ensured appropriate documentation is received and filed in appropriate locations

- Presented recommendations for Product Costing - Organized data entry- Simplified excel file of product costing

- Compiled order report from sales to suppliers- Managed customer service and client requests- Ensured and regulated inventory

- Sorted and Encoded Tax Receipts- Enlisted Tax Types and Forms- Filed Certificates of Credible Tax