Working at an industry leading storage and moving service.Work closely with C-Level Management, Stakeholders, and Software Architects to document new and existing requirements for software applications and software systemsAnalyze and document system/business processes, and conduct requirements capture meetings/sessions for API projectsLead BA for enterprise wide role out of inventory management systemLead BA for enterprise wide role out of MercuryGate Cheetah routing & TMS softwareLead BA for Franchise rollout of Microsoft D365Tools used: Excel and MS Office Suite, SQL, SnowFlake, Elastic, Power BI, MS Visio, D365

Working with Lereta, an industry leading property tax tracking and flood determination service provider.• Analyze and document system/business processes, and conduct requirements capture meetings/sessions for RPA projects.• Work with stakeholders and Software Architects to document new and existing requirements for software applications and software systems.• Copy and customize existing reports, or create from scratch new reports, extracts, exports, and fine-tuned queries in Excel, or custom report authoring tools.

Planned, directed and coordinated the renovation and management of four Investment properties.• Direct and coordinate the activities of staff and contract personnel and evaluate their performance. • Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses. • Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.

Documented requirements and implement custom process improvement initiatives for local medical practice.• Integrated iPad use with office processes to utilize customer’s current patient portal.Tools used: SQL, Excel and MS Office Suite, MS Visio.Project ended

Responsibilities Senior Specialist for the Salesforce and IBM Order Management Administration. System owner from business process standpoint. Supported senior-level IT project activities pertaining to strategy, requirements, design, implementation, and administration of application product and services within the CRM Cloud Computing ecosystem.

Sr. Business/Engagement Analyst - Gather requirements, and implement custom workflow software solutions for the world's largest retailer , Walmart.Daily activities included:• Worked with C Level Management, Organizational SME's, Internal and client based Developers and Quality Management for Walmart Stores & Walmart.com (GeC).• Proactively communicated and collaborated with external and internal customers to analyze information needs and delivered artifacts, such as Business Requirements Documents, Functional Requirements, Use Cases, Screen Mockups and Interface designs.• Served as the conduit between the customer community (internal and external customers) and the software development team through which the requirements flow. Acted as the liaison between the business units, technology teams and support teams.• Developed requirements specifications according to standard templates, creating new ones when necessary, using natural language. Entering Stories in JIRA based on these documents that were uploaded to Confluence after acceptance.• Collaborated with Developers and SME's to establish the technical vision and analyze tradeoffs between usability and performance needs, logging Defects and Future Functionality Requests in Jira. • Worked heavily with QA team to assist in the creation of test plans and test cases in JIRA for User Acceptance Testing (UAT). • Using Agile project methodologies, participated in Daily Scrums with client resources, to manage 2 week Sprints.• Tools used: RealTime, JIRA(User Stories, Bugs, & Feature Requests), Confluence,, MS Office Suite, MS Visio - Process Workflow/Wireframe, SQL, screencast.com, HandBrake, RealTime

Sr. Business/ Engagement Analyst – on multiple projects, for the company’s largest customer in the Risk Management and Benefits solution industry Arthur J. Gallagher & Co. Providing front office Distribution Modernization Support. Daily activities included:• Responsible for maintaining the relationship with, and providing workflow support for C-level executives at A.J. Gallagher.• Responsible for leading an offshore development team in the design and development of automated business process management solution for an enterprise-scale internet based application.• Leading teams through the Requirements, Testing and Deployment efforts to complete on time implementations of the solution.• Participate in the creation and execution of test scripts and test cases throughout UAT.Methodology – WaterfallTools used: MS Project, MS Visio - Process Workflow/Wireframe, SQLProject went live and was handed over to support, therefore ending the project.

Project Manager/Consultant – Project Consultant responsible for gathering and documenting requirements, while managing project for a proprietary software upgrade.• Responsible for managing the project from inception to completion.• Responsible for leading requirements sessions with client to elicit and document Business Rules. Daily activities included:• Leading teams through the Requirements, Testing and Deployment efforts to complete implementations of the solution• Reviewing documentation and processes with stakeholders to ensure business intent was captured properly• Methodology – WaterfallTools used: MS Project, MS Office Suite, MS Visio - Process Workflow/Wireframe, SQL

Project Manager - leading multiple implementations of Concept One for large customers in the wholesale insurance industry. • Responsible for leading conducting status calls, and directing resources on implementations that involving remote teams, for the following clients:• Fulcrum Insurance• Phoenix Risk Management• Responsible for leading requirements sessions to elicit and document Business RulesDaily activities included:• Producing project plans, status reports, scoping documents, change control documentation, and functional requirement documents• Participating in software configurations during implementation phase, including set up and verification of development environment, UAT, production and production support environments• Methodology – Waterfall• Tools used: ConceptOne, SharePoint, MS Office Suite, MS Visio, SQL, SnagIt, Citrix, VM Ware

Project Manager – leading multiple implementations of customized document management systems that included MFP’s, software and servers. • Responsible for managing multiple projects simultaneously from inception to completion.• Ft. Benning - Planned, organized, and executed a rollout of 500 devices and document management software for the US Department of Defense at one of the country’s largest military bases.• Napa - Planned, organized, and executed a nationwide rollout of document management software and devices on enterprise networks to retail locations.• Genuine Parts - Planned, organized, and executed a nationwide rollout of document management software and devices on enterprise networks to retail locations.• Tampa General Hospital - organized, and executed a rollout of 300 devices and document management software.• Ga State Patrol - Organized, and executed a statewide rollout of devices and document management software to prisons and County Sheriff Offices.• GSFIC - Organized, and executed a statewide rollout of devices and document management software.• FAMC - Organized, and executed a nationwide rollout of devices and document management software.• Lund International - Rollout of large Document Management System at HQ in Atlanta.Daily activities included:• Producing project plans in MS Project, status reports, scoping documents, and change control documentation.• Designed and implemented a Project tracking and document Repository site solution in SharePoint• Methodology – Waterfall (ITIL)• Tools used: MS Project & Project Server, SharePoint, MS Office Suite, MS Visio - Process Workflow/Wire frames, SQL, Citrix, VM Ware

Sr. Business/Project Analyst - Lead analyst (W2 Consultant with Benefits) on multiple projects for the nation’s largest supplemental insurance companies. • Responsible for multiple projects; gathering user requirements, developing requirement documents and designing automated business process management solutions for multiple large-scale intranet based applications.• Strategic Enterprise wide project for Sales Promotions allowing Broker Associates to participate in Aflac Contest Conventions. Project Lead • Strategic Enterprise wide Compensation Realignment project, converting legacy compensation and commissions systems to vendor Distribution Channel Management software(DCM). • Provide project leadership to team for documentation, reporting and testing using one on one interaction and reports from Primavera Enterprise Project Portfolio Management(PPM) and HP Quality Center Software.• Strategic Enterprise wide project for Sales and Marketing allowing associates to sell insurance products over the internet via integration of proprietary software and WebEx API’s. Business System Analyst Lead • Gathered requirements from internal clients and External Vendors (Cisco/WebEx and Verizon) for documentation and implementation of online sales tool.• Used MS Visio to create Wire Frame Mockups to use in Power Point prototypes to present how system changes and business flow, based on requirements would be implemented.• Gathered requirements from internal resources in a BRD, around data and security for integration of a Broker Development Coordinator into the existing Aflac Context Convention. • Created Prototype for Proof of Concept based on requirements, to present how updates would be implemented. • Using Agile project methodologies, participated in Daily Scrums with client resources, to manage 2 week Sprints• Tools used: HP Quality Center, MS Project & Project Server, Primavera, SharePoint, MS Office Suite, MS Visio - Process Workflow/Wire frames, SQL

Contract Consultant: Serve as a SOA Technical Business Systems Senior Advisor for a major Health Care Provider. Responsibilities include, but are not limited to the following:• Defining and managing the scope of SOA Business Systems projects• Created SharePoint Document Repository Solution to manage large number of changing documents that support back-end systems• Create and modify XSD’s and Copybooks based on client requirements• Methodology – Waterfall• Tools used: MS Project & Project Server, SharePoint, XML Spy, MS Office Suite, MS Visio, SQL

Served as Sr. Business System Analyst and Project Lead on many custom CRM and ECM projects. • Created effective business documents and translated them into functional and technical design documents for development, while managing project schedule, direction and resources. • Led team of Application Architects, DBA’s and Programmers through planning, development and implementation of online catalog for Intel a major chip manufacturer in Santa Clara, California. Integrating the designed custom portal with existing Siebel, web and intranet environments using Adobe Flex SOA and Siebel Web Services. • Led team of Application Architects, DBA’s and Programmers through planning, development and implementation of custom sales channel portal for POLYCOM a major Telepresence company in San Jose California. Integrating the designed custom portal with existing Siebel, web and intranet environments using Adobe Flex SOA and Siebel Web Services. • Using Agile project methodologies, participated in Daily Scrums with client resources, to manage 2 week Sprints• Tools used: HP Quality Center, MS Project & Project Server, Primavera, SharePoint, MS Office Suite, MS Visio - Process Workflows/Wireframe, SQL, Citrix, VM Ware

Served as Sr. Business System Analyst and Project Lead on many Implementations of ERP, CRM and MRP software products, working with C-level executives in mid-market companies and divisions of the Global 1000. • Built-out client’s test environments, performed data transformation and led client resources through Integration with legacy systems and SharePoint via SOA and EPICOR products like Service Connect and Information Worker. • Led teams of client resources through successful Implementation of EPICOR Enterprise product, integrating with FRX, Procurement and in house legacy systems, which required data to be walked up from an earlier release (3 versions prior) to most recent as well as setting up test environments for planning and financial. • Clients:• Tampa Bay Times• Boston Scientific• The Arch Diocese of Vermont• Methodology – Agile and Waterfall dependent on client preference• Tools used: HP Quality Center, E4SE, MS Information Worker, SharePoint, MS Office Suite, MS Visio - Process Workflow/Wireframe, SQL, Citrix, VM Ware

Sr. Business Analyst with Habitat for Humanity work onsite with client & from remote office• Led C-Level executives thorough JAD sessions to capture business requirements for Call Center and Investor Portal SharePoint solutions.• Developed business logic around the gathered requirements to lead the project team through completion complex Call Center and Investor Portal applications with SharePoint front end. • Tools used: MS Project & Project Server, SharePoint, MS Office Suite, MS Visio - Process Workflows/Wireframe , SQL, Citrix, VM Ware