Areas of involvement: Zero Trust Architecture, Identity Threat Detection and Response, Product-Led Strategy, XDR, Attack Surface Risk ManagementSince my promotion I have the following responsibilities in addition to many of the previous role:- Developed a product-led strategy for growth- Advise on multiple roadmaps- Work with industry analysts to share our products and learn from them what customers are looking for- Working to optimize the effectiveness of our team through processes and tooling- Develop innovative product offerings to bring to market and help our customers- Led global education / enablement for customers, partners, and employees- Much more as needed

Many focuses over time. Endpoint Protection, EDR, XDR, Zero Trust, Zero Trust Network Access, Risk and Attack Surface ManagementI have many responsibilities as part of the product management team here at Trend Micro. As part of the team I help to shape the future of multiple products to provide the most effective endpoint security solution in the industry. In addition to this fundamental act, I also:- Advise on multiple product roadmaps- Establish and Perform Field Enablement Strategies- Work with Industry Analysts- Fine tune messaging with the Marketing team- Supervise Competitive Analysis- Setup frameworks for inter-department communication- Much more as needed

My position at Trend Micro has allowed me to:[Global Scale]- Analyze support processes and implement changes for increased engineer efficiency and customer satisfaction.- Be part of a global oversight team for implementing Salesforce Service Cloud to support Trend Micro customers.- Develop web-based (PHP, MySQL, JQuery) tools for case management utilizing the Salesforce Service Cloud API (both SOAP and REST).- Establish KPIs and proper reporting to effectively monitor the efficiency of customer support operations, including coaching of individuals.- Consult on the efficiency of Trend Micro's support (KB) sites using information from Google Analytics. This includes SEO optimization and user experience flows.[Americas Product Support]- Develop the Team Lead and Tech Lead roles, creating new job descriptions and maturing them through experience working within those functions.- Completely trained and provided support for OfficeScan 10.6, OfficeScan 11 and Endpoint Encryption.- Lead the Customer Engineers providing support for Trend Micro's enterprise Hybrid Cloud Security products including Deep Security, Vulnerability Protection and Server Protect.- Work with global Support Managers to organize a shared initiative to support Deep Security as a Service customers.

In my time as a director, it has been my responsibility to oversee these departments: Sales, IT (Network), Marketing and Support.Overall responsibilities include:- Interview new hires for various departments- Maintain an environment that is organized, well run and that all employees enjoyMy responsibilities for Sales and Marketing are:- Establish and measure online marketing ventures- Organize booths/marketing for, and attend, tradeshows - Provide approval for new marketing/sale ideas submitted by employees- Utilize Google Adwords for Remarketing (extremely targeted) and Keyword Targeting (display network and search)- Look for creative ways to use our marketing budget to help individual clients grow- Analyze traffic and referrers using Google Analytics. I set up complex tracking including Segments, Custom Variables and Events.- Track sales flow and make necessary marketing changes to facilitate a steady incline in profitsMy responsibilities with Support are:- Ensure top support quality though solid procedures and happy employees- Report Support metrics on demand to the CEO- Work closely with the CTO to insure proper inventory levels and address client requests/concerns- Establish and manage partner relationships with vendors- Review all client feedback for ways to improve- Analyze cancellation rates and reasons to find commonalities to addressWhile performing the core tasks above, the position in this company also demanded the following of me:- Manage the company's web site (PHP, OOP, AJAX, JQuery)- Develop new features and partner integrations into the company's client management system (PHP, OOP, AJAX, JQuery)- Graphic/Web design

At Limestone Networks, a dedicated server company, I led a group of designers and developers to develop a customer-facing control panel that interfaces with their datacenter's hardware such as APC and Cisco devices.Additionally, my group created Limestone's CRM, network management, billing and ticketing system all tied into one central control panel.

With this company I supported the Tripwire software which is a change auditing solution used by medium to large companies. This position requires knowledge of networking and Linux system management.