Director
Dallas, Tx, Us
In my time as a director, it has been my responsibility to oversee these departments: Sales, IT (Network), Marketing and Support.Overall responsibilities include:- Interview new hires for various departments- Maintain an environment that is organized, well run and that all employees enjoyMy responsibilities for Sales and Marketing are:- Establish and measure online marketing ventures- Organize booths/marketing for, and attend, tradeshows - Provide approval for new marketing/sale ideas submitted by employees- Utilize Google Adwords for Remarketing (extremely targeted) and Keyword Targeting (display network and search)- Look for creative ways to use our marketing budget to help individual clients grow- Analyze traffic and referrers using Google Analytics. I set up complex tracking including Segments, Custom Variables and Events.- Track sales flow and make necessary marketing changes to facilitate a steady incline in profitsMy responsibilities with Support are:- Ensure top support quality though solid procedures and happy employees- Report Support metrics on demand to the CEO- Work closely with the CTO to insure proper inventory levels and address client requests/concerns- Establish and manage partner relationships with vendors- Review all client feedback for ways to improve- Analyze cancellation rates and reasons to find commonalities to addressWhile performing the core tasks above, the position in this company also demanded the following of me:- Manage the company's web site (PHP, OOP, AJAX, JQuery)- Develop new features and partner integrations into the company's client management system (PHP, OOP, AJAX, JQuery)- Graphic/Web design
