Katie Daly Email & Phone Number

Needham, Ma

Cambridge, Ma

Greater Boston Area

Greater Boston Area

Developed and managed strategic projects within the HR department and company-wide with a focus on improving employee engagement and increasing retention of top performers. Key projects included development and roll out of a competency structure, design, strategy, and launch oversight for employee engagement surveys, and detailed throughput analysis for budgetary projections.

Led 40 person post-sale customer support team responsible for managing $8M+ in revenue per month.

Boston, Ma

Facilitated resolution of complex customer issues through six escalation specialists while company more than doubled revenue through expansion to six service lines and three states.

Facilitated contract agreements and coordination of insulation projects.

Managed end to end display advertising campaigns focusing on upselling and renewal through consultative solution selling tactics. Achieved 73% renewal rate and grew top account 692% half over half.

Provided data analysis and operational support for Microsoft Advertising Community Site. Provided actionable user data by managing survey deployment to audience of 20,000+ online community users through email, social media, and site-recruit campaigns.

Managed retention sales and customer service for ongoing search advertising campaigns, using data analysis and custom reporting to grow accounts. Grew $4.0M+ client portfolio 63.6%.

Project leader for two phases of $3.0M+ fast-track additions and renovations to a small airport including coordination and presentation strategy for project approval.