Kelly Eddy Email & Phone Number

San Mateo, California, United States

San Carlos, California, United States

• Assist with transfer and liquidation transactions for client IRA accounts including, but not limited to real estate exchanges, distributions, ROTH conversions and LLC re-registrations

San Mateo, Ca

Redwood City, Ca

Front desk administration, including greeting current and potential members, phones, check-ins for classes, personal training and spa treatments.Sales, including new memberships, personal training packages, spa services, punch cards and merchandise.Monthly membership processing, cash box reconciliation, payroll processing and light accounting.

Create pre-rollout testing documentation for Windows 7/Office 2010 project.Perform pre-rollout QA testing of software included in the Win7/Office 2010 image.Log issues and test resolutions with other members of the QA teamCreate and edit software documentation for training.Provide deskside support during pilot group.

Redwood City, Ca

Front desk administration, including greeting current and potential members, phones, check-ins for classes, personal training and spa treatments.Sales, including new memberships, personal training packages, spa services, punch cards and merchandise.Monthly membership processing, cash box reconciliation, payroll processing and light accounting.

San Francisco Bay Area

Provided solo Tier 1 and 2 support for 60 end users in San Francisco and Palo Alto offices.Organized and implemented pilot group rollout of Windows 7 and FileSite for entire Palo Alto office and a small group in the San Francisco office, followed by full roll out 3 months later.Led software training for new employees, as well as ongoing training for current employees.Created training videos for new online training initiative.Managed videoconference and WebEx schedules for both officesInstalled new printers in both offices and coordinated return of leased equipment.Assisted with organization and implementation of San Francisco and Palo Alto office moves.

Implemented two rollouts of new computer hardware for 100+ end users to maintain compatibility with firm's worldwide IT structure. Served as solo Tier 2 support personnel in local office and assisted efforts of larger international support team. Installed, configured, and supported non-firm standard California legal software for local office. Created hardware inventory and repair log, working closely with all hardware suppliers to ensure prompt and proper repair of equipment. Managed videoconference schedule for local office and coordinated video calls with other firm offices and clients worldwide. Published weekly local office newsletter.

Provided sole Help Desk support for 400+ end users in four U.S. offices. Developed and conducted new hire and ongoing computer training program for all offices. Created and maintained all end user training documentation and quick reference guides.

Planned, created documentation, and implemented one major hardware update and two major software updates for 100 end users. Designed training programs for new employees at all levels, including staff, secretaries, managers, paralegals and attorneys, insuring all personnel created and edited legal documents consistently. Prepared monthly training schedule and presented all new employee and ongoing advanced training classes. Investigated and performed quality check, and rolled out new software applications and upgrades. Wrote monthly IT newsletter and published weekly "Word Tips" bulletin to promote document production proficiency in all users. Provided help desk and desk side support for 100 end users.