K.G. Castillo Email & Phone Number

South San Francisco, CA, US

- Drive client communications and marketing initiatives for organizations in education, non-profit, and the public sector.- Serve as the primary point of contact for clients, building strong relationships and anticipating needs.- Manage client projects from intake to completion, ensuring timely delivery.- Lead day-to-day social media management, including.

- Provided administrative and clerical support to the account management team and responds promptly to client inquiries.- Assisted the account management team in conducting weekly and monthly reporting on project progress and key performance indicators (KPIs) for stakeholders and clients.- Managed and oversaw a portfolio of designated TikTok Creative.

- Collaborated with cross-functional global teams and other departments at Meta to provide support to A-tier clients and users on Meta's products.- Streamlined multiple workflows while processing +150 tickets a week to meet weekly quotas and assist internal and external clients.

- While attending San Francisco State University, I worked on a number of short films and movies as a production assistant, gaffer, lighting, and sound.- Alongside my work in student films, I also produced and edited content for the social media pages (Facebook and Instagram) of non-profit organizations and private schools in the SF-Bay Area (Kappa Psi.

Seattle, US

- Organized merchandise every week and assisted in the creative visual standards within the store's floor and warehouse to highlight seasonal hardware.- Stocked an average of 60 pallets per week, completed quarterly inventory checks accurately and reported documentation of inventory results to store managers and supervisors.

New York, NY, US

- Adapted to a fast-paced environment during rush hours and peak seasons for the store.- Represented the store values by giving excellent customer service.- Maintained visual standards of the store by paying attention to detail.

San Francisco, CA, US

- Advised and reviewed the work of youth throughout all stages of production for national and local clients (Booker T. Washington Community Service Center and College Track); in a total of 4 videos per client that was shown on their social media accounts and websites.

San Francisco, CA, US

- Created creative concepts and pitched ideas to commercial clients and non-profit organizations (Golden State Warriors, SF Asian Community Garden, and YCore), which resulted in the production of 3-5 videos that were used in the clients’ social media and business pages.- Operated camera equipment such as the Canon C100 Mark II and Canon DSLR series.

Westchester, Illinois, US

- Assisted customers with store inquiries, answered the phone and/or directs callers.- Used safe money handling procedures and secured transaction practices.- Greeted customers and rendered assistance as necessary responding to inquiries of products and merchandise.

Honolulu, Hawaii, US

- Assisted in coordinating and executing grand opening of branch at Waipahu High School, while also wrote press release material and managed social media posts prior to opening. - Processed and recorded customer account transactions and new membership applications.- Thoroughly explained Credit Union and NCUA policies and legality to members.

Bachelor Of Arts - Ba, Cinema And Asian American Studies

Digital Marketing Apprentice

English

Education record

Education record