Kam Ghaffari Email & Phone Number

Lyme, Ct, Us

Tralee, Kerry, Ireland

Senior member of the Quality Improvement (QI) technical editing team responsible for the delivery of exceptional e-learning products for a variety of major global clients spanning multiple time zones. Main client: Amazon Web Services (AWS) Training & Certification

Professional in-house positions and contract, freelance, and consulting services in editing, writing, quality improvement, and management (managing projects, editors, writers, artists, publishers, printers, promotion, distribution, etc.), both onsite and remotely.Comprehensive experience encompassing technical material (including corporate instructional design courseware, books, training manuals, and articles), website content, software and educational materials, PR and communications, marketing and ad copywriting, DIY and how-to series publications, journalism, grant and proposal writing, fiction, scriptwriting, screenwriting, newsletters, and catalogs. Also experienced in layout and graphic design.Companies served include Microsoft, Symantec, Nike, Kodak, Department of Transportation (DOT), BP, Amazon Web Services, Webtrends, PulseLearning, National Institute of Corrections (NIC), Sikorsky Aircraft, US Foods, CUNY, North American Media Group, Author House, Time-Life Books, Creative Homeowner Press, and the Social Security Administration (SSA).

Comprehensive quality assurance, editing, and functional testing of ROI-focused learning and performance development solutions for Fortune 1000, not-for-profit, and other leading organizations in a wide range of industries, including technology, healthcare, energy, financial services, telecommunications, retail, manufacturing, government, and hospitality.

• Oversaw quality assurance (QA) and ongoing progress of healthcare e-learning courses.• Coordinated timeline, traffic, and flow of courses from design to content review cycles, through development and release.• Collected and consolidated reviewer comments/corrections for implementation in outlines, storyboards, and other course documents.• Performed QA edits of course content (storyboards and final interactive online training modules) and validation against approved “master” versions to ensure accurate and complete incorporation of all required content changes.• Functionality tested web-based courseware on internal Learning Management System (LMS), including audio/script and UI.

Provided comprehensive editorial quality assurance and technical writing guidance for a global team of engineering content developers.• Ensured corporate courseware is technically accurate and user-focused; complies with corporate standards; reflects sound instructional design principles; conforms to industry best practices; and is grammatically correct, clear, well-organized, and consistent.• Wrote, developed, and recorded online technical writing courses to train instructional design writers.

Lead technical editor, responsible for managing world-class editing/quality assurance (QA) services for two global e-learning contracts:• Microsoft: Directed QA/editing for a large international team producing Microsoft's corporate training courses for numerous divisions including technical, legal, and sales.• CIGNA HealthCare: Directed QA/editing for an on-site and remote team producing all CIGNA corporate e-learning, and managed Editing/QA Department (up to seven editors), including training, supervision, work scheduling, and project management.Supervised quality of instructor-led training (ILT), online training (OLT), and blended courseware under extremely aggressive deadlines, including functional QA, fulfillment of learning objectives, graphic conformity, and decisions on standards, consistency, style, grammar, etc.Addressed and resolved previous quality assurance problems, helped increase customer satisfaction in courseware deliverables by over 30% to a near perfect score, and streamlined the entire QA process to maximize efficiency, consistency, and professionalism.Established standards and created detailed technical writing style manuals for both major clients. Created, refined, published, and updated design standards guides, glossaries, QA checklists, user guides, and storyboard templates for OLT and ILT courseware.Ensured the production of quality deliverables from the entire team of instructional designers, developers, and programmers. Supported the team as ongoing coach and mentor. Conducted workshops and training sessions for the team and client staff members.Forged relationships with strategic members of clients’ teams, including managing director. Regularly interfaced with clients on quality and standards issues and served as clients’ policy maker for standards and quality matters.

Ba, Writing

Cfl, Practical Certificate Of The French Language, Honors