rovided project coordination for multiple research projects based in the United States of America (USA)• Analysed, recommended and implemented tasks for multiple projects/programs working closely with colleagues based in the USA on a daily basis• Provided analysis to design and document new project, project, program or system operational process• Assisted in research and documentation for implementation• Provided status reports and measurements throughout life of project/program• Assisted in managing the development process by obtaining reviews and approvals, tracking and documenting all activities including all time tables, and responsible parties as they relate to the program/project• Performed quality control functions against the work of other

• Part of the Account Management Department who deals with the client directly on their research needs• Key skills for this position include Client Management and Development, Project Management and Report Analytics• Managed a range of research projects with minimal senior supervision• Provided quality services to clients independently including all aspects of research process such as client briefings, writing proposals and reports, project design and implementation, and analyzing of research findings• Played a key role in delivering value added insights via research projects

-Mainly involve in Customer Feedback Management of the bank-Designs and conducts Customer Satisfaction Surveys, Net Promoter Score Surveys and Mystery Shopping Programs-Does the analysis of the results from Customer Satisfaction Surveys, Net Promoter Score surveys and Mystery Shopping Programs and presents to the concerned business units

Data Mining and Report Generation• Generate analytical, routine and non-routine reports required by the projects • Coordinate with various organizational units in data gathering for assigned reports and initiatives • Create clear and comprehensive reports, instructions, and training materials as required • Work effectively and independently on assigned projects and; meet established priorities and project schedules • Assist the Manager, HR Analytics and Reporting in the preparation of reports and presentations for the organization • Express concepts clearly and concisely both orally and in writing • Document improvements in HR processes as a result of project studies and analyses Advisory Services/Business Process Improvements• Recommend business solutions based on results gathered from project studies and analyses • Lead discussions in HRMS functionalities as it relates to operational needs • Lead the development of new reports, document templates and/or the improvement of existing reports or document templates related to Human Resource data and information, processes and/or procedures. HRMS Process Excellence• Develop and document operational and technical processes, functions, and procedures for existing and/or incoming Human Resource Management Systems. • Perform functional configuration, modification and testing tasks involving Human Resource Modules for HRMS. • Analyze operational problems involving existing and/or incoming HRMS platforms and develop appropriate solutions

- Mainly responsible for the process improvement of mystery shopping process byproactively providing valuable solutions and ideas- Plans mystery shopping projects ahead as per project requirements- Sources and recruit potential shoppers- Ensures all requirements for fieldwork are completed in full and in a timelymanner -- this includes questionnaire, briefing email, target list, etc.- Allocates shops to eligible and suitable shoppers- Monitors progress of fieldwork and data collection regularly in order to meetproject deadlines- Ensures quality control measures are completed according to set quality standards- Assists the research team by providing whatever data needed for analysis- Assists the research team in setting up the surveys in the system, fieldmanagement and data collection

• Acts as account manager and in-charge of conducting training and orientation of the team.• Talks to clients regarding all the matters related to the account.• Does final quality check of all the reports submitted to the client.• Prepares pre-program materials such as questionnaire, guidelines, sitelist and monitoring.• Prepares post-program materials such as consolidated reports, executive summaries with all the results, insights, and recommendations of the program and other requests for deliverables of the client such as request for a powerpoint presentation of results. • Presents results to clients.• Does administrative works especially in process improvement and in business development (HR related concerns, employee relations, interview of applicants, etc., strategic planning)