Kevin Ginther Email and Phone Number
Lee's Summit, MO, US
Kevin Ginther's Location
Lees Summit, Missouri, United States, United States
Kevin Ginther's Contact Details
Kevin Ginther work email
- Valid
- Valid
- Valid
Kevin Ginther personal email
n/a
About Kevin Ginther
Experienced Technical Service Manager with a demonstrated history of supporting the Defense & Space industry. Skilled in hardware and software troubleshooting, circuit schematic analysis, effective team leadership and communication. Bachelor's Degree in Electrical Engineering from Georgia Institute of Technology.
Kevin Ginther's Current Company Details
Dit-Mco International
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Customer Service Manager
Lee's Summit, MO, US
- Website:
- ditmco.com
- Employees:
- 94
Kevin Ginther Work Experience Details
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Customer Service ManagerDit-Mco InternationalLee'S Summit, Mo, Us
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Technical Service ManagerDit-Mco International Aug 2020 - PresentKansas City, Mo, Us• Lead Customer Service team to ensure effective communication and timely resolution of customer issues, system installs, and repairs.• Field and assign incoming customer service calls and e-mails to resolve issues quickly and efficiently.• Communicate effectively with the sales team concerning ongoing customer service situations.• Identify new sales and system upgrade opportunities and pass these opportunities on to the sales team.• Track, identify, and present quality concerns or repeat service issues in quarterly Quality meetings.• Develop and deploy an electronic knowledge base and software distribution system for use by both DIT-MCO service engineers and for customer self-help troubleshooting.
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Technical Service EngineerDit-Mco International Aug 2019 - Aug 2020Kansas City, Mo, Us• Field incoming customer service calls and e-mails to resolve issues as quickly and efficiently as possible.• Under the direction of the Service Manager, visit customer sites to install new tester systems and upgrades or repair existing systems.• Communicate effectively with the sales team concerning ongoing customer service situations.• Interact with manufacturing repair personnel concerning the repair and disposition of defective products sent in for repair.• Work with Service and Quality Managers to track and present quality issues in quarterly Quality meetings.
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Msp Technology Support And Onsite SpecialistBergankdv Dec 2018 - Aug 2019Overland Park, Kansas, Us• Member of the Remote Care Support team.• Troubleshoot, configure and setup workstations, peripherals and software for 400+ clients• Document, track and monitor issues to provide an exceptional client experience• Developed SOPs to ensure consistent and timely setup and deployment of new workstations• Provided proactive servicing of workstations and servers through the development of scripts and automated system monitoring -
Msp Technology Support And Onsite SpecialistPendello Solutions Oct 2017 - Oct 2018Prairie Village, Ks, Us• Troubleshoot, configure and setup workstations, peripherals and software for 80+ clients• Document, track and monitor issues to provide an exceptional client experience• Developed SOPs to ensure consistent and timely setup and deployment of new workstations• Promoted to be the lead on-site support technician• Provided proactive servicing of workstations and servers through the development of scripts and automated system monitoring -
Materials Handler/Engineer IiAmeristar Casino Hotel Kansas City Oct 2016 - Oct 2017Kansas City, Missouri, Us• Orchestrated the flow of parts and equipment for the Facilities Department• Enhanced department efficiency by 80% by implementing new ordering system & creating parts database• Established organization standards of inventory areas• Pulled new power and data lines for setup of computers, media stations, and surveillance equipment -
Engineer IiAmeristar Casino Hotel Kansas City Oct 2015 - Oct 2016Kansas City, Missouri, Us• Reduced kitchen equipment down time by 20% by creating preventative maintenance program• Repaired and maintained property wide systems and equipment• Specialized in all manner of kitchen equipment as well as electrical and electronic systems throughout the property
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Slot Technician IiAmeristar Casino Hotel Kansas City Apr 2015 - Oct 2015Kansas City, Missouri, Us• Improved department efficiency by 30% with 50% fewer errors by implementing digital log of jackpot amounts• Trained new slot technicians in practices, policies, and technical knowledge• Same general duties as Slot Technician I, but with minimal supervision
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Slot Technician IAmeristar Casino Hotel Kansas City Apr 2013 - Apr 2015Kansas City, Missouri, Us• Repaired and maintained general operating condition of slot machines and other gaming equipment• Diagnosed and repaired damaged and malfunctioning circuitry and electronic components• Installed and programmed new software; diagnosed and repaired issues with existing software
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Security OfficerAmeristar Casino Hotel Kansas City Aug 2012 - Apr 2013Kansas City, Missouri, Us• Maintained the standards for the casino’s operation set by the gaming commission• Provided security for all monetary transactions in the casino• Monitored for underage persons, assisted guests, and responded to disturbances on the property
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Warehouse SupervisorHarbor Freight Tools Dec 2011 - Aug 2012Calabasas, Ca, Us• Managed warehouse functions and inventory process• Led team of 8 employees to unload weekly shipments to ensure efficient processing of product to storefront and two warehouses• Filed daily reports to store and district manager on store and warehouse status -
Sales AssociateHarbor Freight Tools Jun 2011 - Dec 2011Calabasas, Ca, Us• Had a focus on sale of warranty plans and coupon memberships• Stocked shelves and provided customer assistance
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Electrical Engineering InternshipGeorgia Institute Of Technology May 2007 - Aug 2007Atlanta, Georgia , UsWorked in the electronics lab of the Mechanical Engineering Department at Georgia TechAssembled circuit boards for an engineering classRepaired electronicsDesigned, printed, and built circuit boardsOrdered parts and supplies from manufacturers
Kevin Ginther Skills
Customer Service
Microsoft Office
Matlab
Microsoft Word
Engineering
Microsoft Excel
Research
Data Analysis
Powerpoint
Social Media
Analysis
Java
Time Management
Inventory Management
Soldering
C++
Network Security
Certified
It
Network Design
Computer Repair
It Hardware Support
Information Technology
Electronics
Windows Server
Active Directory
Office 365
Microsoft Azure
Virtual Private Network
Client Relations
Software Troubleshooting
Computer Hardware Troubleshooting
Computer Hardware Installation
Mobile Devices
Mac
Cloud Computing
Cybersecurity
Virtualization
Kevin Ginther Education Details
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Georgia Institute Of TechnologyElectrical Engineering
Frequently Asked Questions about Kevin Ginther
What company does Kevin Ginther work for?
Kevin Ginther works for Dit-Mco International
What is Kevin Ginther's role at the current company?
Kevin Ginther's current role is Customer Service Manager.
What is Kevin Ginther's email address?
Kevin Ginther's email address is ke****@****tar.com
What schools did Kevin Ginther attend?
Kevin Ginther attended Georgia Institute Of Technology.
What skills is Kevin Ginther known for?
Kevin Ginther has skills like Customer Service, Microsoft Office, Matlab, Microsoft Word, Engineering, Microsoft Excel, Research, Data Analysis, Powerpoint, Social Media, Analysis, Java.
Who are Kevin Ginther's colleagues?
Kevin Ginther's colleagues are Amit Kumar Tiwari, Tamas Major, Lucas Thornton, Kenton Reed, Paul Brooks, C Henderson, Terri M..
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