Sr. Manager, Customer Success Onboarding
Current•Own Customer Success Onboarding function while reporting directly to VP of Professional Services•Responsible for a team of 3 People Managers and 20+ Individual Contributors•Regularly own large scale projects focused on Customer Experience initiatives•Manage the rollout of Onboarding support for net-new products•Regularly meet metrics and KPIs focused on retention, CSAT, health, and time-to-value