WE DELIVER ACTUAL OUTCOMES for our clients. Trusted Partner. 22 years strategy execution, problem solving including transformational change and inspirational leadership in building high performance teamsCurrent Engaged (Oct 24)*Bethanie - Aged care navigation review* Access Hardware - Balanced Scorecard Build* Executive Coaching clientsProjects Completed -2024* Zenitas- Program Manager - Planning Phase* MCM - Disability Review* Baptcare - Strategic and sustainability (EBITDA focus) review* MMSG- Interim Head of Partnerships Plan Group - 11 weeks ( April - July)* Fba Care - Strategic Planning - June 24* Disability Sports Australia- Round Table facilitation in May 24*Baptcare- Balanced Scorecard and Operating Rythm build*Baptcare- Residential Aged Care Rostering Review 2023* Baptcare- CHSP Improvements Action Plan build in 5 weeks* Baptcare - Aged Care Balanced scorecard (BSC), 12-month Business Plan and Operating Rhythm design completed in 5 weeks  * OTTO IT - Sales & Marketing team capability build and Executive Coaching to Chief Commercial Officer* MOSS - Bi-Annual strategic planning* Tunstall Australia - Annual Strategic Offsite planning* Plan Partners - Interim Head of Partnerships - 10 weeks* McMillian Shakespeare Group - In Flight Post Implementation Review project - 6 weeks* NFC -UFS (MMSG) - Interim GM Aggregation Sales - 8 weeks*Tunstall Australia -Leadership Team capability program - 3 month program* MOSS Strategic Planning Offsite May 23* OTTO IT Quarterly planning session2022* EML - Senior Leaders and Team Leaders Capability program* Tunstall - Annual Planning Offsite facilitation + Exec team Business Planning* RTWSA - Executive Coaching + Joint Planning 2 Day offsite* Fragile Storage - Automation procurement project (Germany)2021* RTWSA - Multiple projects for Insurance Group, People & Comms* EML - SA SLT kick off* DB Results - Change Management strategy for Water Corporation

10 Week Interim GM Assignment completedResponsible for Aggregation Sales Brand -NFC-UFS Aggregation in Asset FinancePriorities- Leadership, relationship management and strategic delivery in Interim capacityReporting to Managing Director - Asset Management Services at MMS

Responsible for Claro customer relationship management and rostering system deployment (Carelink & Carelink Go app) and integrationSteered Carelink (CRM system) deployment from 2 months behind schedule to back on track and delivery on time for 30 NovemberLaunched Carelink GO mobile app to drive transformational change for customers and support workers. Significant operational capacity, workforce utilization and back-office process optimization benefits realizedResponsible for Debt Collection Project for Claro (Aged & Disability care) divisions of Zenitas as Project Lead (Direct report to CFO with weekly reporting to CEO and Board)Established Project plan and streams to fix Claro Debt recovery effort. 9-month backlog requiring action to collect aging debt. Rewired the culture, metrics, accountabilities, platform & process improvements to recover debt and clear debt within a 4-month project Established Standard Operating Procedure baseline for several Zenitas departments using Deep dives and process mapping workshops to understand current state, pain-points, improvements actions to reach future state process within 3 monthsCreated streamlined program approach to uplift Claro financial performance and managed delivery using data analysis, process mapping, accountability metrics and stakeholder influenceActing Executive General Manager Role at Claro Aged & Disability care

Responsible for service delivery across all Aged Care & Disability services brands at Zenitas.Diverse national operations across disability supported independent living facilities, In home attendant care for Home Care Packages, NDIS, TAC, Icare, DVA and various other funding bodies to a large national customer baseResponsible for key Operational excellence and system integration projects at Zenitas3000+ support workers led through State and Regional teams supported by National support center

Direct report to DCEO Participant Planning & Experience Group. Member of NDIA Senior Leadership Group (SLG) with largest GM portfolioAccountable for all NDIA planning staff nationally across over 130 service delivery sites. 2600 FTE (1900 APS + 700 contractors)Senior Executive Service (SES)- Band 2 roleStrategic ownership for NDIS participant transition and full scheme service delivery operating model evolutionConsolidated 14 Regions into 5 State teams, established State leadership teams to drive consistency, accountability and high-performance culture. Performance against operational target improved qtr. on qtr. Q1 (Jul – Sep 18) @ 72%, Q2 (Oct – Dec 18) @ 94% and Q3 (Jan – March 19) @ 102%, Q4 (Apr- Jun 19) @ 109%

Built a new division within NDIA to build capability in Process Design, Continuous Improvement mindset and Operating RhythmContract manage external consultancy responsible for delivering process design methodology while internal team is recruitedEngaged Executive Leadership Team (ELT) and wider organization to identify Top 10 business improvement opportunities and established 3 LEAN Six Sigma projects to tackle Top 3Established and launched NDIA internal service standards to provide agency baseline and clarity of expectations around – email use, meeting etiquettes, work-life balance and eliminating productivity drags

Senior leadership role responsible for Bankwest retail stores and homeloan specialists (mobile lenders) across Victoria, Qld and SA.Accountability for sales, service, risk and people performance.Ownership of customer experience in state and building local community relationshipsGeographically diverse team requiring effective remote management. Over 220 colleagues across 22 locations and head office.Strategy execution responsibility around building Bankwest challenger brand across East CoastProvide leadership support, direction and constructive challenge to leader of leaders ( 6X Area Managers) and create a high performance sustainable culture.Drive customer acquisition, retention and balance sheet profitability while exploring new expansion opportunities across network.

Senior leadership role responsible for Bankwest retail store network across Qld, NSW, Vic and SAAccountability for sales, service, risk and people performance. Drive customer experience to be number 1 regional bankGeographically diverse team requiring effective remote management. Over 470 colleagues in 53 different locations across East coast.Strategy execution responsibility around building Bankwest challenger brand across East CoastProvide leadership support, direction and constructive challenge to leader of leaders (Area Managers) to create a high performance sustainable culture.Create and deliver on site profitability strategy

Leadership responsibility for all Bankwest Retail stores in Victoria, Qld and SA.

Responsible for all Bankwest Retail stores in NSW

Accountable for 7 retail stores in Victoria.Sales, service, people and risk performance ownership for the area (over 70 colleagues)

Homepath homeloan division, credit card overflow (132221) contact centre, traveller's cash unit.

Worked on Telstra Bigpond, MOBY rollout, Proactive Sales Outbound