Katie Honick Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

- Creating monthly “Voice of the Client” reports for leadership by analyzing data on churn, NPS scores, and more- Developing the Client Experience Headquarters with over 300 resources, processes, and product enhancements- Working cross-departmentally to develop eLearning courses for 200+ team members in company-wide trainings- Updating the client-facing.

Atlanta Metropolitan Area

- Directed the onboarding journey for 30+ Enterprise accounts concurrently, totaling a converted ACV of $900K - Developed the Onboarding Resource Center with over 200 resources, processes, and product enhancements- Fostered cross-functional collaboration to communicate new product offerings to clients and internal teams- Conducted personalized platform.

Atlanta, Georgia, United States

- Created seamless transition from Sales to Onboarding as client’s primary point of contact- Managed onboarding journey of 45 accounts or more simultaneously through weekly calls and touchpoints - Strategized to create project plans to meet client needs and update Salesforce daily for accurate reporting - Achieved and exceeded monthly goals and launched.

Atlanta, Georgia, United States

- Launched and tracked company-wide budgets, challenges, and events to enhance employee engagement- Designed retention programs and recognition initiatives for employees to develop a purpose-driven culture- Created small groups to foster community and professional development across the organization- Partnered with employee resource groups to create.

Alpharetta, Georgia

- Manage seven revenue streams exceeding $500K ARR, and increased MRR by 65%- Supervise a team of 5 to continuously exceed monthly targets- Reconcile daily finances using Square, Stripe, Infusionsoft, and Quickbooks- Rolled out and implemented a third cloud-based software platform across 6 locations- Create weekly team schedules to consistently deliver.

Alpharetta, GA

- Coordinated bookings, catering, and event logistics with meeting planners, producing over $336K in sales- Managed over 100 accounts and communications using Salesforce, Hubspot, Slack, and OfficeRnD- Implemented and trained team members across 5 locations on new software platforms- Created a system to foster community and culture amongst stakeholders.

Atlanta, GA

- Supported a field team of 500 team members as an IT admin for computer and software needs- Assisted with the planning and execution of monthly community events- Coordinated company-wide events and monthly team meetings

Greater Atlanta Area

Mellen, WI