Katie Honick Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

- Creating monthly “Voice of the Client” reports for leadership by analyzing data on churn, NPS scores, and more- Developing the Client Experience Headquarters with over 300 resources, processes, and product enhancements- Working cross-departmentally to develop eLearning courses for 200+ team members in company-wide trainings- Updating the client-facing support center with over 500 articles to increase product adoption and usage - Leading 3 client-facing webinars and trainings per month on how to effectively use the Popmenu platform- Partnering with internal teams to establish a Client Advisory Board and guide Product Steering Meetings

Atlanta Metropolitan Area

- Directed the onboarding journey for 30+ Enterprise accounts concurrently, totaling a converted ACV of $900K - Developed the Onboarding Resource Center with over 200 resources, processes, and product enhancements- Fostered cross-functional collaboration to communicate new product offerings to clients and internal teams- Conducted personalized platform training sessions for clients to increase product adoption and usage- Strategized with Operations and Onboarding Team Leads to enhance the efficiency of the onboarding journey - Served as a liaison to convey client feedback to internal teams for the improvement of platform functionality and product adoption

Atlanta, Georgia, United States

- Created seamless transition from Sales to Onboarding as client’s primary point of contact- Managed onboarding journey of 45 accounts or more simultaneously through weekly calls and touchpoints - Strategized to create project plans to meet client needs and update Salesforce daily for accurate reporting - Achieved and exceeded monthly goals and launched over 700K in ACV year to date- Partnered with Product and Engineering teams as Subject Matter Expert for new product offerings to clients- Facilitated interactive and exciting training sessions for standard and enterprise accounts on a weekly basis

Atlanta, Georgia, United States

- Launched and tracked company-wide budgets, challenges, and events to enhance employee engagement- Designed retention programs and recognition initiatives for employees to develop a purpose-driven culture- Created small groups to foster community and professional development across the organization- Partnered with employee resource groups to create company-wide diversity and inclusion events - Collaborated with People Business Partners and Marketing to improve team engagement- Planned SalesLoft’s first annual retreat for 550 employees, including travel accommodations, events, etc.

Alpharetta, Georgia

- Manage seven revenue streams exceeding $500K ARR, and increased MRR by 65%- Supervise a team of 5 to continuously exceed monthly targets- Reconcile daily finances using Square, Stripe, Infusionsoft, and Quickbooks- Rolled out and implemented a third cloud-based software platform across 6 locations- Create weekly team schedules to consistently deliver high-quality experiences for members and guests- Partner with the General Manager to develop hospitality initiatives through strategic planning- Enhanced overall guest experience to achieve and maintain an average 9.8 NPS score

Alpharetta, Ga

- Coordinated bookings, catering, and event logistics with meeting planners, producing over $336K in sales- Managed over 100 accounts and communications using Salesforce, Hubspot, Slack, and OfficeRnD- Implemented and trained team members across 5 locations on new software platforms- Created a system to foster community and culture amongst stakeholders, members, and guests- Organized monthly member events, quarterly volunteering, and team outings while staying within budget

Atlanta, Ga

- Supported a field team of 500 team members as an IT admin for computer and software needs- Assisted with the planning and execution of monthly community events- Coordinated company-wide events and monthly team meetings

Greater Atlanta Area

Mellen, Wi