Kgotso Tabohane Email & Phone Number

Rutherford Estate, 1 Scott St, Waverley, Johannesburg, 2090

Key Responsibilities• Receiving tools, components and materials from customers and suppliers.• Kitting and issuing tools, components and materials to the Shop Floor as specified by the JobCard in a timely manner to meet manufacturing schedules.• Goods inwards documentation checking, goods checking and acceptance of all deliveries tostock.• Ensure all received stock is undamaged and that everything ordered is present andaccounted for.• Ensuring all tools are returned, recorded and placed correctly in the Tool Stores whenproduction is complete.• Ensuring the Head of Stores and Production Control are informed of low stock and othershortages which may require re-ordering.• Ensure all products are suitably packaged and that delivery service used is adequate to meetcustomer requirements.• With the Head of Stores, maintain a safe working environment within the Stores areas andall current Health and Safety legislation is observed. Including basic housekeeping.• Delivery and collection of product and material as required.• Performing any other duties that may be deemed necessary to ensure the effective runningof the Department and Company.

Unit 11, Osprey Building, 9 Osprey Rd, Bakerton, Springs, 1559

• Develop comprehensive project plans, including scope, objectives, timelines, budget, resources, and deliverables, in collaboration with stakeholders and team members.• Identify project resource requirements and allocate resources effectively to ensure project success, including personnel, equipment, and materials.• Identify potential risks and develop mitigation strategies to minimize project disruptions and ensure successful outcomes.• Serve as the primary point of contact for project stakeholders, providing regular updates, progress reports, and addressing any concerns or issues.• Lead and motivate project teams, fostering a collaborative and high-performance work environment, and ensuring clear roles, responsibilities, and expectations.• Manage project budgets, tracking expenses, and ensuring that projects are delivered within budgetary constraints.• Manage changes to project scope, schedule, and budget, ensuring that any changes are documented, approved, and communicated effectively to stakeholders.• Conduct post-project evaluations to assess project performance, identify lessons learned, and implement improvements for future projects.• Lead, motivate, and develop a team of service technicians and support staff, providing guidance, training, and performance feedback to ensure high levels of productivity and customer satisfaction.• Oversee the delivery of service and support to customers, including installation, maintenance, repairs, and troubleshooting, ensuring that service requests are handled promptly and effectively.• Establish and enforce service standards, policies, and procedures to ensure consistency and quality in service delivery, and continuously monitor and evaluate performance against established metrics and benchmarks.• Manage relationships with third-party service providers and vendors, negotiating contracts and agreements, and ensuring that service levels and performance standards are met.

Unit 11, Osprey Building, 9 Osprey Rd, Bakerton, Springs, 1559

• Develop and implement operational strategies aligned with company objectives to drive growth and profitability.• Continuously analyze and improve operational processes to enhance efficiency, reduce costs, and streamline workflows.• Lead, motivate, and mentor a team of operational staff, fostering a culture of collaboration, accountability, and high performance.• Effectively manage resources, including personnel, equipment, and materials, to meet operational requirements and budgetary constraints.• Ensure adherence to quality standards and regulatory requirements across all operations, implementing corrective actions as necessary to maintain compliance.• Collaborate with customer service teams to address inquiries, resolve issues, and enhance overall customer satisfaction.• Implement key performance indicators (KPIs) and metrics to monitor operational performance, providing regular reports and insights to senior management.

Unit 11, Osprey Building, 9 Osprey Rd, Bakerton, Springs, 1559

• Proactively monitor account health and performance, identifying and addressing any issues or concerns in a timely manner to maintain client satisfaction and retention.• Build and maintain strong, long-lasting relationships with key clients, serving as their trusted advisor and advocate within the company.• Develop strategic account plans in collaboration with clients to identify opportunities for growth and expansion.• Conduct thorough needs assessments to understand clients' business objectives, challenges, and pain points, and provide tailored solutions to address their needs.• Identify opportunities to cross-sell or upsell additional products or services to existing clients, working closely with internal teams to deliver value-added solutions.• Negotiate contracts, pricing, and terms with clients, ensuring alignment with company policies and objectives.• Forecast and track account revenue, providing regular updates and insights to senior management.• Prepare and deliver regular reports on account status, including sales performance, client satisfaction, and pipeline activity.• Provide support to the sales team by assisting with client inquiries, preparing proposals and presentations, and facilitating contract negotiations.

Unit 11, Osprey Building, 9 Osprey Rd, Bakerton, Springs, 1559

• Assist and clean.• Lift heavy machinery while cleaning