Kathryn Payne Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana Area

Mishawaka, Indiana

Orchestrated practice operations functions to ensure maximal patient care levels and productivity of a large and well-established private dental practice.

Indianapolis

Senior Technical Support Help Desk Specialist, Department of Homeland SecurityProvided support to end users on a variety of issues (e.g., PDAs, network access, hardware, and software).Identified, researched, and resolved various technical problems including computer lockouts, password resets, conference call configurations, hardware/software upgrade requests, and account management for all employees.Responded to telephone calls, emails and personnel requests for technical support.Documented, tracked, and monitored all problems to ensure a timely resolution.Utilized technologies and systems including MS Office, Symantec AntivirusCorporate Edition, Active Directory, Windows 2000/2003 Server, Windows XP, Altiris, SMS, Citrix, Remedy, Remote Desktop and RSA tokens.Quality Assurance CoordinatorDeveloped and maintained Quality Control and Assurance to ensure all performance standards met.Developed internal and external communication to ensure process flows met required standards.Coordinated with internal escalation group to ensure all knowledge developed and distributed to appropriate groups.Developed and maintained an internal database to track record and maintain metrics.Coordinated with external teams to ensure Standard Operating Procedures followed.DOD TS Security Clearance 11/15/11.

Industrial Technology, Welding Technology/Welder

88 Credit Hours Completed. Primary Focus In The Sciences.

Certified Dental Assistant

High School, College/University Preparatory Diploma Program

Activities and Societies: Student Council/Cheerleading