Karen Grace Santos Email and Phone Number
Hey there! 👋 I'm Karen, a dedicated professional with a knack for creating unforgettable customer experiences. My journey started at Concentrix, where I embraced the art of proactive communication and technical support, quickly transitioning into a leadership role as a Subject Matter Expert. There, I thrived on managing escalations and empowering teams through personalized coaching and training initiatives.Building on this foundation, I ventured into diverse roles, from facilitating dynamic training sessions as a Communications and Product Trainer to driving business growth as an E-commerce Virtual Assistant. Now, as an Executive Assistant and Social Media Manager at AWA Environmental, I bring together my organizational skills and creative flair to ensure top-notch customer service while crafting engaging content to elevate brand visibility.I'm passionate about making every interaction count and exceeding expectations. Let's connect and explore how we can collaborate to create something extraordinary! 🌟
Awa Environmental Llc
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Executive Virtual AssistantAwa Environmental Llc Oct 2022 - PresentHouston, Texas, United States• Developed and implemented customer service policies and procedures to enhance customer satisfaction and loyalty, including calendar and email management ensuring timely and effective resolution of customer inquiries and concerns.• Handled customer inquiries and provided exceptional support via various communication channels.• Created and curated content for social media channels to increase brand visibility and drive customer engagement.• Monitored and managed social media platforms to engage with customers.• Utilized CRM systems to track and manage customer interactions, ensuring accurate and up-to-date customer data.
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E-Commerce Administrative AssistantVirtual Squad Llc May 2020 - Oct 2022Manila, National Capital Region, Philippines• Conducted extensive product research to identify profitable listing items.• Implemented strategic listing tactics and dynamic repricing strategies to maintain competitiveness.• Ensured timely order processing and fulfillment.• Responded promptly to all buyer inquiries and messages, ensuring outstanding customer communication.• Maintained a transparent profit sheet, offering clients clear insights into store performance and net profit. -
Communications And Product TrainerConcentrix May 2019 - Dec 2021Manila, National Capital Region, Philippines• Organized hybrid training sessions to cater to various learning styles.• Developed and administered drills, assessments, and certifications tailored to clients' objectives.• Developed comprehensive training strategies and designed effective training materials.• Provided individualized coaching, monitored class performance, and offered feedback before and after training sessions.• Carried out performance reviews with clients to ensure alignment with their objectives and satisfaction with the training outcomes. -
Administrative Assistance SpecialistConcentrix Sep 2016 - May 2019Manila, National Capital Region, Philippines• Managed customer escalations for swift resolution and satisfaction.• Updated knowledge bases to ensure team access to the latest information.• Provided comprehensive training to first-tier support.• Enhanced team performance through personalized coaching and feedback.• Conducted team huddles to review performance and devise improvement strategies
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Customer Service SupportConcentrix May 2013 - Sep 2016Manila, National Capital Region, Philippines• Responded promptly to customer inquiries with a proactive approach.• Offered technical support to resolve product or service-related issues for customers.• Engaged customers effectively across multiple communication channels.• Stayed updated on new promotions, services, and products through continuous knowledge base updates.• Maintained accurate records of customer information and interactions.
Karen Grace Santos Education Details
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Entrepreneurial And Small Business Operations
Frequently Asked Questions about Karen Grace Santos
What company does Karen Grace Santos work for?
Karen Grace Santos works for Awa Environmental Llc
What is Karen Grace Santos's role at the current company?
Karen Grace Santos's current role is Seasoned Customer Relations Leader and Office Manager | Leveraging 10+ Years of Experience to Drive Efficiency & Growth with Proactive Solutions.
What schools did Karen Grace Santos attend?
Karen Grace Santos attended Polytechnic University Of The Philippines.
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Karen Grace Santos
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