Kate Grainger Email & Phone Number

Brisbane, Queensland, Australia

South Brisbane, Queensland, Australia

Brisbane, Australia

Brave Tiger Trust donates 10% of all profits to charities supporting children with cancer.Develop original content for Brave Tiger website, business partners, and suppliers.Develop content marketing and social media strategy.Develop brand presence online through redirection of acquisition audiences and social media strategy.Develop community champions program to further our reach in the reusable product community.Provide stand-out customer service in an industry where expectations are high.Coordinate with business partners, suppliers, community champions, and graphic designer to build brand presence and generate growth.Create and maintain WordPress WooCommerce store, ensuring SEO optimisation.

Brisbane, Australia

Senior information developer responsible for all user-facing content including technical documentation, Website content, and user interfaces.Lead team of Web developer, software developer, and public relations specialist to deliver new software product to the market.Create new topic-based online help and documentation for ATechnology’s new-to-market software offering.Coordinate with local and remote developers to acquire information.Build, test, and report defects in software beta releases.Define and document business processes and procedures.Deliver SEO reports to clients and work to improve their SEO rankings.

Brisbane, Australia

Team lead for Red Hat Enterprise Virtualisation content services team.Lead team to deliver content for major and minor releases, including online and offline documentation and software update information. Train new writers on Red Hat technical writing style.Continue to champion topic-based authoring through planning conversion of legacy information to topics and by conducting training around best practices and use cases for topics.

Content author for Red Hat Enterprise Virtualisation content services team.Create content for CloudForms products and monitor Virtualisation-related software updates; delegate software update workload as required.Mentor new writers by conducting one-on-one content reviews, participating in content discussions in relevant IRC channels, and providing feedback on new writers' work.Champion topic-based authoring through my own use of topics and by conducting training around best practices and use cases for topics.

Information Development Up-and-running Improvement Focal Point for the Optim Integrated Data Management portfolio.Redefine the information deliverables for products across the portfolio to improve the up-and-running experience for our customers.Work with user experience, development, sales, support, enablement, quality assurance, and customers to create corporate-level best practices for up-and-running information.

Team lead for InfoSphere Warehouse Information Development team.Have ownership of core plans and activities for the InfoSphere Warehouse Information Development team. Lead the team to deliver information to support each InfoSphere Warehouse release.Serve as customer focal point for the team. Create opportunities for customer feedback and partnership to improve the consumability, usability, and retrievability of our information.Develop general and topic-based writing skills and develop technical skills in InfoSphere Warehouse, DITA, and related technologies.Develop strong communication and project management skills, and cultivate relationship with team while working remotely from home office.

Information developer on the DB2 for z/OS team.Have ownership of core projects and activities for the DB2 UDB for z/OS Installation Guide, DB2 UDB for z/OS Internationalization Guide, and z/OS Managed System Infrastructure for Setup DB2 Customization Center User’s Guide. Serve as customer focal point for the team. Create opportunities for customer feedback and partnership to improve the consumability, usability, and retrievability of our information.Work with development to create and edit the DB2 UDB for z/OS Requirements for the Common Criteria in DITA topics in preparation for evaluation by the independent Common Criteria evaluation board.Develop general and topic-based writing skills and develop technical skills in DB2, DITA, Common Criteria, and related technologies.Develop strong communication and project management skills, and cultivate relationship with team while working remotely from home office.

Information development co-op on the DB2 for z/OS team.Have ownership of core projects and activities for the DB2 for z/OS Installation Guide. Update/rewrite IBM DB2 Information Integrator Data Stream Edition (formerly Real Time Loader) documentation. Create the V1.3 and V1.4 Information Center XHTML for the DB2 UDB for z/OS Installation Guide. Lead the cross-linking beta test for the DB2 UDB for z/OS Information Development team. Develop writing (general and writing in topics) skills and develop technical skills in DB2, QMF, DITA, and related technologies.

Design, develop, and maintain the CS Tools general staff help-site includes general policy and procedure information regarding C&C work, including the scheduling program. Work with the C&CI and Technical Support Manager, the C&CI Lead, and the Technical Support Lead to develop content for all internal C&CI and Technical Support sites. Develop project definitions that would make improvements to current operations as well as make individual contributions to assigned project work. Use Adobe products to assist the Technical Communications Group in development of CD label and other materials for the UW community.