Kai Gregory Email & Phone Number

Tucson, Az

Answer incoming phone calls from consumers inquiring about behavioral health services, integrated care services and primary care services. Responsible for coordinating intakes, verifying consumer eligibility prior to enrollment, maintaining monthly reports ensuring all consumers enrolled in the agency have active insurance coverage. Assist consumers in reapplying for and renewing either AHCCCS or marketplace.gov coverage. Specializing in all areas of RBHA demographic submissions and reconciliations. This necessitates working with tight deadlines on a daily basis to meet the minimum performance standard for demographic submission and compliance. Develop and maintain strong and collaborative working relationships with the RBHA, other ICCAs and specialty providers to address technical and systems issues. Collaborate extensively with the RBHA to coordinate transfers for consumers that have moved out of the Tucson area and providing detailed information to the RBHA on specific issues preventing an Episode of Care from being accepted. Working directly with consumers on a daily basis in person and telephonically is supported by extensive customer service skill set and experience in de-escalation techniques. Working closely with consumers expressing concerns regarding quality and availability of care to get to the root of their issues and connect them to the proper agency, RBHA or community resources to address their concerns. Coordinate with other agencies to transfer consumers to and from Assurance Health and Wellness. Partnered with Quality Manager completing monthly chart audits. Worked under Billing Specialist on a monthly basis to assist with claim rejections. Work closely with team to develop work flows as well as various procedures and training materials. Ability to quickly develop and maintain proficiency with multiple electronic health records at one time.

Tucson, Arizona

The trainer’s primary responsibility was training all new team members as well as developing the existing team into better employees with ongoing training and support. Additional duties included assisting with customer complaints by listening to and addressing their concerns according to the guidelines and expectations of the customer service team. Worked on an ongoing basis with the customer service team to develop and implement strategies to better the customer experience. Processed returns, exchanges and assisted the asset protection team. Partnered with management to put up and take down sales promotions. Participated in all community based volunteer opportunities during the holiday season.

Baltimore, Maryland

Responsible for growing and maintaining customer base in NJ, NY, VA, Washington D.C., MD and PA. This was accomplished by making cold calls and developing new customers. Supported the extensive customer base by offering a top tier customer service experience and reliability unparalleled in the Mid-Atlantic market. Established payment arrangements prior to a sale and contacted clients regarding late payments. Trained new employees on sales and inventory software systems. Strategized with the sales team to help grow the company. Maintained an extensive knowledge of steel and miscellaneous metals.