Kody Guffey Email & Phone Number

Richmond, Va, Us

Richmond, Virginia, United States

As a Customer Support Engineer, I efficiently prioritized, investigated, and resolved escalated tickets from internal teams. I collaborated with customer and buyer support teams to share knowledge and streamline the support processes.I also reviewed source code, implemented bug fixes, and ensured their successful deployment into a production environment.I actively collaborated with engineering and product teams by raising bugs and suggesting potential solutions, participated in testing of new products and features, and contributed to the development of integration examples and documentation for our customers.

Richmond, Virginia, United States

As a Technical Success Manager at SignalWire my role was to be the primary point of contact for all new customers onboarding onto the platform.I used internal tooling and CRM software to track customer tickets and other communications, as well as maintain manual and automated contact based on customer needs.I lead technical discussions in sales meetings, and provided technical solutions based on the customer's deadlines and requirements.I provided product and implementation suggestions, assisted with initial implementations, and referred high value customers to relevant sales and success teams.I developed and published integration examples and contributed improvements to existing documentation for our customers using a variety of technologies.

As a freelance video editor I worked with a variety of clients, primarily individuals and small businesses to create digital media for their existing projects. I would meet with clients to understand their needs, and work closely to iterate on the project until they were happy with the results.