Kecia Gustavison Email & Phone Number

Alma, Michigan, United States

Teaches and/or advises team members how to represent the company when dealer/customer arrives to pick up boats/items. Continuously teaching members of the team how to streamline efficiencies. Coordinates with Dealers of boats/load that are complete and ready to ship.Coordinate with the Drivers to ensure on time deliveries. Analyze inventory that is complete and ready to produce revenue.Analyze cost of Zone Freight and Drive trip feed backMonitor and report driver miles and labor tracking. Review ERP system of accuracy to ensure a smooth flow to create outgoing shipments.Report too Management of Finished Goods statistics and bottlenecks.

Alma, Michigan

Teaches and/or advises team members how to represent the company and how to defuse upset Dealers or Consumers when they are facing performance issues in the field. Ensures that the Customer Service Team is providing a high level of Dealer and Customer support and that all emails and calls are addressed in a timely manner. Ensures accuracy of order entry through the use of supplied dealer or consumer information (serial number, pictures, etc..) as well as the use of internal order-specific documentation such as job travelers, engineering drawings, and inspection pictures as needed. Order accuracy and completeness is the first step in processing the “perfect order”. Monitors and tracks all problem orders and works in conjunction with other team members and departments to initiate corrective actions to prevent re-occurrence. Ensures that costly warranty issues are brought to the attention of suppliers at the start of the resolution process with the goal of the supplier covering the expense of repair. This will require notifying and working in conjunction with the Quality Department to ensure that they can pass all necessary information to the supplier in a timely manner. Tracks Customer Service KPI’s on a weekly and monthly basis and develops new methods and procedures to better monitor and improve performance.

Alma, Michigan

Study historical sales records. Take stock of inventory. Consider best price, quality, availability, and reliability when purchasing products. Arrange for safe transport of equipment. Ensure materials and parts in the supply chain meet the minimum requirements for quality assurance standards. Place purchase orders. Develop policies and procedures in the areas of procurement, inventory control, receiving, storage and distribution, of supplies throughout the manufacturing facility. Interface directly with all departments within the manufacturing facility with regards to materials that have been requested to ascertain specifications and need. Maintain adequate supply levels Maintain minimal inventoried items from vendors. Request proposals from various manufacturers and distributors for all supplies and equipment Follow established safe practices for receiving and handling material. Coordinate productive hours, space, equipment and expense as they relate to materials department.Maintain lean product to the production floor. Set up of kitting work centers for a one piece flow.

Scheduling the Finishing Assembly Department based on Customer Demands. Maintain a one-day inventory level of all finished goods. Monitor the ILVS (in line vehicle system) line for Ford. Monitor the design changes so be sure of zero obsolesces. Cycle count WIP to be sure of no interruptions in production, monitor production and put process in place to increase production efficiencies. Maintain the Customer Portals, 3270 Mainframe, monitor returnable and expendable packaging. Customer contact for the Big 3, (Ford, GM and Chrysler). Monitor customer releases and communicate to Customer base if capacity has been reached and establish breakpoints to meet the over capacity requirements. Continuous improvement daily to increase profit on finished assemblies. Fill in for shipping supervisor to cover vacations, establish window times and ensure there are no production shortages. Fill in the production supervisor to cover vacations. When requirements are covered, I determine if we can flex labor to increase profitability.

Mount Plesant, Michigan

Primary responsibilities include TP Management - creating and developing charts to monitor line capacities, evaluate bottle neck areas and justify capital investments to improve lines OEE and Time Units and increase capacities. Create Access databases to monitor scrap and focus on area to reduce scrap. Implementing a Suggestion System (system to reward Associates of ideas on how to improve production or ideas of cost savings). Main source of communication and scheduling is with Microsoft Outlook.

Mount Pleasant, Michigan

Procurement of components from domestic, and Philippine suppliers. Issued weekly releases. Cycle counted weekly to confirm inventory accuracy, when inventory was incorrect, I would investigate where the error occurred and issued corrective actions and implemented updated handling procedures. Negotiated lead-time with supplier to minimize/reduce inventory. Managed the bi-yearly $1.5 million physical inventory's, investigated the bottom line and investigated inaccurate counts.

Mt. Pleasant, Mi

Responsibilities included maintaining the production control database (Fourth Shift), adding new part numbers to the system as we received new business and model changes, added and maintain Bill of Materials. Create Access Databases for Production Control Department. Prepare and oversee the bi-yearly physical inventory. Filled in for Buyer when necessary.

Mt. Pleasant, Mi

Responsibilities included general clerical duties, filing, data entry, spreadsheets, Microsoft Word, Excel, Access, Power point, Paradox, switchboard 6 line 300+ extension, updates for QS-9000 miscellaneous duties upon request. Update machine inspection sheets. Maintain TPM criteria sheets.

Associate Of Arts (Aa), Business Administration And Management, General

Associated in Human Services

Diploma, Required Courses - Business Focus