Venkatesh Kg Email & Phone Number

The secret to success is to make Clients smile when they open your emails!3 years of experience in Customer/ Product Technical Support for a Retail E-commerce Global Giant as well as a Product based company based out of the US with Real-estate industry and property management companies.3+ Years, working at Kovai.co for a SaaS product Document360 which is a Knowledge management platform that allows project members to create and curate a self-service public or private knowledge base.I have Indulged in 100+ Clients Portfolio Management, focused on providing top-class support in setting up knowledgebase sites, achieving success by ensuring Ideal Customer Profile (ICP), presenting new feature demos, ensuring smooth site launch, and being a key point of contact in resolving issues & ensuring customer happiness. Playing a vital role in customer retention and reducing churn rate. Generating revenue through upselling. Building long-term business relationships. Coordinating with various teams in building and deploying new features, enhancements to existing features, and addressing bugs.On the other hand, taking care of marketing activities such as bringing customer success stories, testimonials and product reviews from customers in top software review platforms which results in generation of leads and increase in revenue.