Service Delivery Manager
Current- Oversaw 5 teams consisting of 18 IT engineers from different technical backgrounds and working on the design and maintenance of IT applications for the European Medicines Agency aka EMA.
- Engaged in the development of the department.
- Assumed responsibility for the development of progress plans and formulated action plans.
- Analyzed and evaluated indicator results and proposed action plans.
- Took charge of the forecasting and billing of the teams.