Kh Wong Email & Phone Number

• Spearheading and optimizing dynamic marketing campaigns across APAC countries, as well as driving expansion into exciting new markets in Europe like Portugal, Czech Republic, Greece, APAC, and various African countries.• Pioneering the launch of innovative products, overseeing their performance, and driving their success in the market.• Developing and executing result-driven strategies to significantly boost subscribers and revenue for the wapsite/website, using insightful data analysis and proactive measures.• Leading the User Acquisition Test (UAT) for all upcoming campaigns, ensuring seamless internal and external launches that captivate the target audience.• Delivering comprehensive daily/weekly revenue reports, providing real-time updates on ongoing marketing initiatives, and presenting strategic plans to top-level management. Collaborating on marketing materials and preparing detailed performance and revenue reports.• Employing expert revenue analysis techniques, handling approval processes, addressing complaints, processing refunds, and managing settlement reports, ensuring a smooth daily operation.• Managing the sourcing and scheduling of customer service content, ensuring a seamless and engaging experience for users.• Cultivating and nurturing strong relationships with existing and prospective partners, actively contributing to business development and fostering mutually beneficial collaborations.• Collaborating with both internal and external stakeholders, facilitating the creation of Service Description forms, establishing gateways connectivity, and maintaining strict Quality Control standards for campaign rollout plans.• Overseeing the end-to-end administration of digital content, leveraging cutting-edge tools and processes to optimize content creation, publishing, and performance.

• Executing and monitoring marketing services in APAC countries and new country development in Europe countries for example: Cyprus, Costa Rica, Portugal, France, Greece, Austria, APAC and African countries.• Initiate and launch new products, and monitor its progress.• Monitor, analyze and implement strategies to increase wapsite/website subscribers and revenue.• Perform the User Acquisition Test (UAT) for new campaign launch (Internal and External).• Prepare and analyze daily/weekly countries revenue report and updates on all current marketing initiatives, and plans to management. Assisting and coordinating marketing materials and preparing performance and revenue report.• Analyzing revenue reporting, handling approvals, suspensions, complaints, refunds and settlement reports, daily issues etc.• Handle the customer service content sourcing, broadcasting / scheduling.• To maintain and build a good relationship with existing/ new partner to enhance business development.• Liaise with internal and external parties preparing Service Description form, connectivity between gateways and Quality Control on campaign rollout plan.• Responsible to oversee digital content administration support in full cycle.

Kuala Lumpur, Malaysia

• Exploring, identifying and evaluating potential partners/gateways to penetrate and develop new markets in APAC and African regions for example: Vietnam, Malaysia, Tanzania, South Africa, Ghana and Kenya.• Maintaining close business relations with existing and potential partners, negotiating revenue share, closing contracts, establish connectivity, handling licenses, advertisement etc.• Stakeholder relations and risk management (Regulators and Customers) – approvals, suspensions, complaints, refunds and settlement reports etc.• Prepare and analyze countries revenue report. • Perform the User Acquisition Test (UAT) for new campaign launch (internal and External).• Prepare and analyze daily/weekly countries revenue report and updates on all current marketing initiatives, and plans to management. Assisting and coordinating marketing materials and preparing performance and revenue report.• Analyzing revenue reporting, handling approvals, suspensions, complaints, refunds and settlement reports, daily issues etc.• Handle the customer service content sourcing, broadcasting / scheduling.• Prepare competitor research report on monthly basis.• Liaise with internal and external parties preparing Service Description form, connectivity between gateways and Quality Control on campaign rollout plan.• Maintaining close business relations with existing and potential partners, negotiating revenue share, closing contracts, establish connectivity, handling licenses, advertisement etc.• Responsible to oversee digital content administration support in full cycle.• Perform quality control over mobile contents before and after sale.• Handle content sourcing, broadcasting / scheduling, content key-in, uploading and production (Ringtones, wallpapers and etc).Accomplishments:• Successfully added 4 new countries in African regions thus expanding and increasing company revenue and mentoring juniors to take up APAC and African portfolios.

• Communicate with team members and partner with regards to the daily operations and arising issues• Maintaining close business relations with existing and potential partners, negotiating revenue share, closing contracts, establish connectivity, handling licenses, advertisement etc.• Stakeholder relations and risk management (Regulators and Customers) – approvals, suspensions, complaints, refunds and settlement reports etc.• Prepare and analyse countries revenue report. To prepare daily/weekly analysis report and updates on all current marketing initiatives, and plans to management. Assisting and coordinating marketing materials and preparing performance and revenue report• Keeping the countries in profitable as possible, make sure achieving all financial targets. • Launching new campaigns and introducing new business ventures that are VAS related

• Responsible to oversee digital content administration support in full cycle• Perform quality control over mobile contents before and after sale• Handle content sourcing, broadcasting / scheduling, content key-in, uploading and production (Ringtones, wallpapers and etc).• Ability to translate a new concept or idea into a working plan, and work with other departments• Understand consumer demand and digital trend and update latest content in various digital channel (wapsite, website and print Ad) to drive sales and monitoring digital channel performance by generating necessary traffic reports for analysis and action plan• Managing content portal, preparing documentation, raw file and upload all the content request by regional to the portal for launching new campaign• Preparing monthly download report to partner. And analyze on it

• Assist commercial to roll out campaign according to the plan. Roll out campaigns in MY, HK, TW, GH, KE, UG countries• Perform testing when there is new campaign launching to make sure the whole service flow are running smooth .Some country might need to liaise with their Gateway to perform the testing together with us. • Assist country manager in daily routine. Such as revenue reporting, approvals, suspensions, complaints, refunds and settlement reports etc.• Monitor customer service.• Handle content sourcing, broadcasting / scheduling• Doing competitor research once a month.• Liaise with internal and external of the company to get things done such as preparing Service Description form, connectivity between gateway and company,Quality control on campaign rollout plan

A-3-3 Block A, Jaya One,No.72A Jalan University, Section 13,46200 Petaling Jaya,

Responsible to oversee digital content administration support in full cyclePerform quality control over mobile contents before and after saleHandle content sourcing, broadcasting / scheduling, content key-in, uploading and production (Ringtones, wallpapers and etc).Ability to translate a new concept or idea into a working plan, and work with other departments Understand consumer demand and digital trend and update latest content in various digital channel (wapsite, website and print Ad) to drive sales and monitoring digital channel performance by generating necessary traffic reports for analysis and action plan

No 19 Jalan Tandang, 46050 Petaling Jaya, Selangor Darul Ehsan Malaysia.

Responsible monitor on inventory, tracing, communicate with customer, receiving request order from customer, arrangement for courier delivery to make sure all item been delivered accordingly .assist head or superior