responsible for the resolution of customer issues and maintains a commitment of customer care and ensures that the customer's needs are met.Anticipates the customer needs and provides advice in order to deliver appropriate solutions to the customer.Handle inbound calls by identifying customer needs focusing on a one and done philosophy. Provides specific information, updates on delivery, etc. Schedules service requests and appointments. Records complaints and overcomes objections respectfully… Show more responsible for the resolution of customer issues and maintains a commitment of customer care and ensures that the customer's needs are met.Anticipates the customer needs and provides advice in order to deliver appropriate solutions to the customer.Handle inbound calls by identifying customer needs focusing on a one and done philosophy. Provides specific information, updates on delivery, etc. Schedules service requests and appointments. Records complaints and overcomes objections respectfully. Acquire and apply knowledge of products, services and processes. Leverage systems and processes efficiently and effectively. Seek guidance from team members to resolve issues and identify appropriate issues for escalation. Performs other functions as assigned by management. Supports values and daily actions and decision, communicates vision and values to others, generates enthusiasm, incorporates vision when planning. Attentive to detail and accuracy, is committed to excellence, look for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, meets deadlines. Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow. Meets commitments, works independently, accepts accountability, handles changes, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.Synthesizes information Show less

Student loan mitigation for consumers that have a default status on student loan. Key job duties include verifying employment and submitting administrative wage garnishments, collaborating with IRS for tax offsets, skip tracing, and enrolling consumers into government assisted programs. Production and budgets are assigned every month with expectations to be met and exceeded.

Accurately and efficiently fill orders for retail companies such as Walmart, Publix, Winn-Dixie, Sam’s, Etc. provide documentation for any damages so that it can be accounted for with inventory. Effective communication with other team members to insure that each order is delivered to the proper delivering site, as well as insuring that each invoiced is filled by the end of each workday so that the delivery can be made the next business day.

provide installation dates, problem solving mechanisms, and making outbound contact with 100+ calls every shift. Meet the productivity expectations daily and having opportunity to grow and excel within the company by being up trained. Collaborate with billing specialist, field technicians, and AT&T branded products to serve AT&T consumers nationally

Provide excellent customer service at all times, custodial and inventorial work as needed. Problem solving/ critical thinking so that each of my team mates as well as myself are satisfied with the work load, and accurately dispersing monies as dictated from the POS system to various customers. Also held responsible to make sales for seasonal products and to ensure that each and every customer left the business satisfied so that they will return again to purchase more products.