Khadeeja Eid Email and Phone Number

Responsible for managing assigned customers and being the first point ofcontact■■ Sharing the pain points of the customers if any■ Facilitating the daily operation for the customersEnsuring the proper implantation of the SLA & KPIs of each customer ■Entering daily orders (inbound and outbound) and following up untilorders are fulfilled, then submitting the release and receipt vouchers withthe customers■■ Sharing inventory reports with the customersInvestigate and solve customers' complaints. ■Arrange and attend meetings with customers and record the MOM. ■Review and submit monthly invoices to the customers.

• Provided excellent customer service, ensuring customer expectations are met and exceeded.• Managed assigned shipments from origin to destination, liaising with various departments both locally and globally.• Processed shipment documentation with high level of accuracy.• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.• Responded to customer calls and emails to answer questions about products and services

- Provided excellent customer service, ensuring customer expectations are met and exceeded.- Managed assigned shipments from origin to destination, liaising with various departments both locally and globally.

• Provided excellent customer service, ensuring customer expectations are met and exceeded.• Managed assigned shipments from origin to destination, liaising with various departments both locally and globally.• Processed shipment documentation with high level of accuracy.• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.• Responded to customer calls and emails to answer questions about products and services