Khadeeja Malik Email & Phone Number

Remote

Joined Operational Risk team in June 2020. Managed the banks Issues Management Program. Consistently provide training to all business units & Issue Owners of Logic Manager & Issues management throughout the bank. Daily review the first line defense activities from an operational risk view. Assist in developing, implementing, and improving the Bank’s Operational Risk program elements. Ensured the bank is following all regulations, policies, and procedures. Assists in the development of operational risk measurements and controls. Report Accurately on the status of all ORM program element activities in monthly and committee meetings, presented at board level to OCC. Execute a broad array of duties involving the areas of Operational Risk and contributes to the Bank’s Enterprise Risk Management program. Directly support the Bank’s Operational Risk Program in areas when executing these duties. Daily review dashboards for monitoring ORM activities across the bank. Daily review banks operational losses activity log to monitor and set risk controls. Review ORM policies and procedures on all program elements. Review and Support ORM RCSA, Operational Losses, KRI, New activities program. Daily Review the Voice of Customer, Complaints & Compliments log and set projects to fix the complaints or issues. Actively participate in banks training sessions, webinars, and volunteering sessions. Successfully have been meeting bank and team goals by getting across trained and helping for the success of the entire team.

Brooklyn, New York, United States

Ensured continuous client satisfaction and retention by providing highest level of customer service. Opened new accounts daily including but not limited to checking, savings, certificate, money market, & credit cards. Maintained customer records and files. Daily Performed required maintenance on customer accounts. Processed branch balance fluctuation reports on daily basic. Effectively identified and responded to customers’ needs. Actively Participated in Community Affairs along with business banker following the banks CRA requirements. Balancing teller cash boxes, ATM, Safe Deposit Box, and Vault totaling more than $500,000. Balance Automated Teller machines, Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) often totaling more than $100,000. Educated customers on online services and mobile apps to enhance their banking convenience via multiple self-service channels. Balanced and properly secure all records, including the work of cash drawers, night deposit, vault, and ATM and coin machines & more. Oversaw daily operations of the branch including operational supervision and scheduling of multiple employees. Assigned duties with management of work schedules to ensure efficient functioning of branch. Provided coaching and feedback to staff members as needed. Conducted audits on a regular and monthly basis to keep policy & procedures to date. Managed all Banks security opening and closing procedures.

New Jersey, United States

Managed Customer accounts daily. Completed customer inquiries with new account and existing accounts. Processed all debit card inquiries Process standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, correcting discrepancies. Maintained strong product and sales knowledge.Process 25+ customer transactions per hour with extreme attention to detail.Proposed sales and promotional campaigns to enhance client base.Meet all sale goals and actively participate in sales activities in the branch by engaging in a personal weekly sales activity plan.

New York, United States

Staffed, trained, and managed a team of 25 employees. Coached employees on product knowledge by holding in-store product training with vendor representatives. Increased sales in average by $500,000 to $1,000,000 for 2015 and 2016 respectively. Responsible for having appropriate coverage and staff for the store. Formulated weekly sales and merchandise feedback reports. Managed department inventory records.

Bachelor Of Arts - Ba, Political Science And Government

Master Of Science - Ms, Business Administration And Management, General