Khadeeja Shanavas Email and Phone Number

As a Technical Support Analyst at Allianz Technology, I provide first-level IT support to Allianz UK users, dealing with inbound and outbound calls using a ticketing tool, and taking care of e-mails. I also write and develop system calculations, requirements, and partner with leadership and product owners to understand operational challenges and deliver solutions.I have a Bachelor of Technology in Electrical, Electronics and Communications Engineering from MES Institute of Technology and Management, and I have completed multiple certifications in customer service, critical thinking, and cybersecurity. I have over three years of experience in technical support, customer service, and hardware, working for Speridian Technologies and Seito Technologies before joining Allianz. I am passionate about troubleshooting technical issues, diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software. I am motivated by learning new skills, improving processes, and enhancing customer satisfaction.