Khadeeja Mcelroy, Mpa Email & Phone Number

✪ Strategically assist with technical and complex insurance needs to ensure a high level of client retention.✪ Earn a reputation for integrity and superior customer service through value to employers and clients while growing and developing the business.✪ Conduct needs analysis through critical thinking and recommend appropriate products to meet client's needs.✪ Continuously establish and maintain an excellent network of business relationship as a result of extensive interaction and communication.✪ Train and mentor team members on customer service and selling skills, company policies and operations and product knowledge.

Parsippany, New Jersey

✪ Administered all aspects of employee insurance plans including; enrollments, terminations, billing, open enrollment, changes, and reporting. Ensuring strict compliance with HIPAA, OSHA, and COBRA.✪ Successfully onboarded, retained and serviced numerous key clients through ongoing networking and customized presentations from a needs-based perspective.✪ Utilized CRM system to track client on-boarding process, customer inquiries, PHI authorization, and general client activity.✪ Conducted group orientations by presenting specifics of employer sponsored dental benefits to employees in formal and informal settings.✪ Recommended benefit plan improvements to Account Executives, Account Managers, Client Service Supervisor, and Assistant Vice-President to coincide with current employee Achieve a series of rapid promotions and increasing leadership responsibility through timely production and delivery of administrative contracts and renewals.SUCCESS HIGHLIGHT✪ Supported the Account Managers, Account Executives, and clients in managing benefit programs and new corporate initiatives for 250 employer sponsored dental plans (100-3,000 lives) across the Central/South New Jersey region.

Parsippany, Nj

✪ Researched, analyzed, evaluated, and modified the benefit programs by examining, evaluating and optimizing client understanding, regulatory requirements and competitive advantage.✪ Increased client retainment by streamlining workflow processes between internal departments that impact premium maintenance, contract renewals and amendments.✪ Authored project reports for senior management, clients and project teams – the organization structure dictates that critical deadlines are met consistently.✪ Provided technical support and application testing related to system enhancements, regression testing to the IT department and release management team.✪ Developed, gathered and reported accurate benefit statistical metrics and data collection to executive management team to facilitate rapid decision-making.SUCCESS HIGHLIGHT✪ Minimized administrative cost by automating external Disaster Recovery training and reducing testing days.

✪ Provided comprehensive benefits and claims breakdowns of Employer sponsored benefit contracts, provider agreements, and company processing policies and procedures.✪ Administered, processed, maintained company benefit programs including enrollments, changes and terminations according to plan provisions.✪ Held concurrent responsibilities for managing and progressively improving the performances of junior employees through hands-on training, coaching and mentoring.✪ Adhered to HIPAA guidelines and privacy rules while consistently exceeding quality and production metrics.✪ Responded to and resolved a variety of escalated benefit issues. Kept abreast of industry and market trends, benefits related technology, labor law, and healthcare reform initiatives.SUCCESS HIGHLIGHT✪ Received 96% approval rating on achieving department and corporate standards of quality assurance.

Newark, New Jersey

Co-leading the organization to achieve its vision to provide high quality educational programs and expand mentorship volunteerism throughout the County of Essex. Instrumental in ensuring consistent and effective internal processes and communication in an effort to strengthen the organization for continued success.

Washington D.C. Metro Area

Policy Research Analyst: Post-graduate intern for the Eastern Regional Office responsible for conducting policy research on reported civil rights violation.

Dover, New Jersey

Undergraduate Intern: A service learning experience in the strategic operations of a Federally Qualified Healthcare Center in the state of New Jersey. Obtained project management skills in non-profit healthcare system.

Master'S Degree, Non-Profit/Public/Organizational Management

Bachelor Of Science (B.S.), Criminal Justice/Law Enforcement Administration, Suma Cum Laude/3.89

Activities and Societies: Internatioanl Honor Society