Khadene Bennett-Mitchell Email & Phone Number

Vaughan, On, Ca

Vaughan, On, Ca

Woodbridge, Ontario, Canada

• Providing direct supervision and ensuring everything runs smoothly during my assigned shift, overseeing staff and ensuring high customer satisfaction rates.• Assign tasks to team members and ensure they are completed on time and done efficiently.• Problem-solving and ensuring to manage, identify, prioritize and resolve any issues that may occur, and implementing solutions• Ensuring our guests receive excellent customer service and value for their money• Managing cash, preparing bank deposits, checking equipment and ensuring health and safety standards are followed. • Providing direction and feedback to team members during assigned shift while maintaining a positive work environment. Help to control and maintain proper staffing levels on each shift. Attend weekly senior team meetings and contribute to the positive direction of the centre.

Canada

Provide exceptional customer service in fast-paced family entertainment facility, including sharing information on promotions and rates via phone and in-person.  Assist customers with making reservations, as well as providing equipment required for variousactivities in the facility.  Follow all cash flow procedures when ringing in sales of front desk counter; process cash, debit and credit transactions using point-of-sale (POS) terminal. Track bowling lane availability, and maximize lane usage so as the increase revenue, and reduce wait times Ensure equipment is clean and organized; Assist with game room counter with the issuing of prizes

Ontario, Canada

• Provide quality checks, generate and prepare new business policy documentation, renewal endorsements and mid-term endorsements within the prescribed time • Ensure underwriting files are updated accurately and timely with necessary journal entries• Provide support for admin team, underwriters and advisors • Ensure necessary customer correspondences are dispatched on a timely basis

Kingston

 Managed and built sustainable Broker relationships using various strategies, including offering competitive quotations, maintaining timely and open communication, along with regular office visits so as to maintain a strong presence Assisted with Broker issues, responding to numerous queries, problem solving and providing feasible solutions, while ensure to provide the highest customer service standards  Developed and implemented strategy to grow company’s market share and contribute to loss ratio control

Associate'S Degree, Financial Planning And Services

Relevant Courses: Canadian Financial Services, Canadian Investment Funds, Contact Centre Environment, Canadian Securities Course.

Associate'S Degree, Insurance