Khader Sawafta Email & Phone Number

• Successfully managed the complete product lifecycle, delivering 25+ features, 50+ enhancements, and 200+ injection improvements, significantly impacting user experience.• Led 15+ retention and admission campaigns from ideation to execution, leveraging Google Analytics 4 to track, analyze, and predict user behavior for data-driven decision-making.• Initiated DoD Implementation within the Scrum team, achieving a 5x QoS improvement through meticulous backlog prioritization, defined… Show more • Successfully managed the complete product lifecycle, delivering 25+ features, 50+ enhancements, and 200+ injection improvements, significantly impacting user experience.• Led 15+ retention and admission campaigns from ideation to execution, leveraging Google Analytics 4 to track, analyze, and predict user behavior for data-driven decision-making.• Initiated DoD Implementation within the Scrum team, achieving a 5x QoS improvement through meticulous backlog prioritization, defined acceptance criteria, and fostering a culture of continuous enhancement.• Led strategic discussions with senior leadership to define the product roadmap, achieving the successful launch of three major features within six months and increasing user engagement by 40%.• Developed 10+ automated workflows in Microsoft D365, boosting efficiency by 25% and reducing manual processes.• Crafted detailed requirements for 5+ UI/UX projects from scratch in Confluence, following market research, analysis, and benchmarking to ensure alignment with industry trends and business goals.• Drove product optimization by implementing A/B testing in two projects, using Hotjar for analysis and decision-making, leading to measurable improvements in user engagement.• Led the design and prototyping process using Figma, presenting drafts to stakeholders for feedback and refinement.• Led and mentored two Product Managers, guiding them through onboarding, training, and overseeing their work.• Mentored 200+ students in product development and Agile/Scrum methodologies, while managing office operations at ASAL Tech's AAUP office, including training programs, logistics, and stakeholder agreements. Show less

• Utilized SQL and MongoDB for data extraction and analysis, and developed Python scripts to automate processes, improving efficiency and accuracy.• Provided critical product feedback from enterprise clients, helping shape the development of new features.• Collaborated with the director of SaaS to optimize KPIs and metrics, achieving a 15% reduction in technical issues.• Managed enterprise-level SaaS products, with expertise in SaaS business models and subscription-based pricing… Show more • Utilized SQL and MongoDB for data extraction and analysis, and developed Python scripts to automate processes, improving efficiency and accuracy.• Provided critical product feedback from enterprise clients, helping shape the development of new features.• Collaborated with the director of SaaS to optimize KPIs and metrics, achieving a 15% reduction in technical issues.• Managed enterprise-level SaaS products, with expertise in SaaS business models and subscription-based pricing strategies, serving as the key owner of major clients like Accor, Hyatt, and The Ascott. Show less

• Serving as the initial point of contact for all IT and technical inquiries.• Establishing clear and effective communication channels with external clients assumed a central role in addressing their inquiries and resolving technical issues.• Strategically developing and enhancing infrastructure and systems to align with the company's evolving requirements.• Responsible of task allocation to junior staffs and facilitating comprehensive induction training for new… Show more • Serving as the initial point of contact for all IT and technical inquiries.• Establishing clear and effective communication channels with external clients assumed a central role in addressing their inquiries and resolving technical issues.• Strategically developing and enhancing infrastructure and systems to align with the company's evolving requirements.• Responsible of task allocation to junior staffs and facilitating comprehensive induction training for new members.• Proficiently escalated complex issues to the appropriate teams while defining precise timelines for issue resolution. Show less

Nablus