Khader Welaye Email & Phone Number

As a Technology Operations Manager with Gravis Law, my goal when I started was two-fold:1. Curate a stable end-user experience for all employees using our technology solutions2. Ensure that our Help Desk was providing consistent service when issues or questions came up.Luckily for us, Gravis Law had a great Chief Technology Officer that had made great.

Lake Stevens, Washington, United States

My role within the City of Lake Stevens was to curate a stable end-user experience for all employees, including critical operations like our Police Department. I re-did the City's entire Group Policy structure to provide more back-end organization, clean up stale policies, and eliminate the need for short-term client-specific band-aids within the.

Bellevue, Washington, United States

The City of Bellevue is what I consider to be the beginning of my "relevant work experience". I started as just a simple Help Desk employee providing basic Tier 1 support, resetting passwords and recovering inadvertently deleted files and the like. Before long, I was providing advanced diagnostics for devices experiencing hardware failure, creating silent.

Bothell, Washington, United States

In this contract role, I did a lot of visual data work for a variety of Google Fiber pilot projects. Some projects were as simple as teaching an algorithm to identify poles while others were more complex design-based projects, building fiber designs for entire developments. This involved rapidly learned a multitude of in-house tools for workflow.

Seattle, Washington, United States

In this role, I maintained a variety of card printing devices and databases to be used during student picture days at a variety of schools. This included making sure all of our photographers had setups to be able to take pictures and generate / print Student IDs on the spot, with the option for their parents to purchase full-sized photos down the line if.

Redmond, Washington, United States

This short-term holiday contract involved assisting consumers with the system setup and online access of Nintendo gaming systems; mostly the Wii U & 3DS. I answered and responded to queries for home network support through Phone, Chat and Forum Support, documenting every encounter in our ticketing system. I also provided remote support when advanced home.

Bothell, Washington, United States

- Piloted development projects to improve a variety of media creation workflows (Mostly video development)- Configured a variety of displays and projectors for multiple events to showcase projects- Managed / maintained an original coffee table style Microsoft Surface! (Samsung SUR40 with Microsoft PixelSense)