Khadija Shaikh

Khadija Shaikh Email and Phone Number

IT Support Engineer | Tata Consultancy Services
Khadija Shaikh's Location
Mumbai, Maharashtra, India, India
About Khadija Shaikh

Knowledgeable and ambitious support engineer with more than 3 years of experience troubleshooting hardware, software and network issues. Looking to provide support for a company with an innovative attitude and room for advancement.

Khadija Shaikh's Current Company Details

IT Support Engineer | Tata Consultancy Services
Khadija Shaikh Work Experience Details
  • Tata Consultancy Services
    System Engineer
    Tata Consultancy Services Feb 2021 - Apr 2024
    Mumbai, Maharashtra, India
    • Accepted tickets and became the top employee with highest number of ticket closure for 3 months.• Configured multiple Windows and MAC machines at same time in a day for the urgent asset requirement.• Delivered exceptional customer service, resolving an average of 50 weekly user inquiries.• Prioritized tickets to maintain the MTTR (less than one day per ticket) and achieved 100% SLA• Created user manuals for new software rollouts, which reduced customer inquiries related to software by 15%.• Provide training for new support specialists to grow the support engineer team by 25% in six months
    View

Khadija Shaikh Education Details

Frequently Asked Questions about Khadija Shaikh

What is Khadija Shaikh's role at the current company?

Khadija Shaikh's current role is IT Support Engineer | Tata Consultancy Services.

What schools did Khadija Shaikh attend?

Khadija Shaikh attended University Of Mumbai, Maharashtra State Board Of Secondary And Higher Secondary Education (Msbshse).

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