Technology Resource Specialist
Current•Managed users’ inquiries across phone, email, and in person in a timely manner•Ability to identify and resolve user’s issues to ensure their needs and concerns were addressed efficiently and effectively•Process and update users accounts and file documents •Educating users on library services, catalogs, programs, applications, and technology•Collaborating with team members to provide events and programs tailored to users•Trained and mentored new team members, on technology equipment and applications•Developed and maintain user-facing materials, including FAQ pages, step by step instructions and calendars •Participated in training sessions to stay updated on product knowledge and customer service best practices•Other administrative tasks as needed•Ability to take initiative and work independently and collaboratively•Checking technology equipment to ensure all computers and kiosk are working properly•Managing, organizing, and setting up for meetings and programs •First point of contact and resolving technology issues•Troubleshooting, diagnosed, and resolved problems related to operating systems and software•Installed, serviced, cleaned, and upgraded over 30+ computers.•Managing technology equipment inventory
