Khadijah Ali Email & Phone Number

Cincinnati, Ohio, United States

• Creation of weekly, bi-weekly, and monthly invoices for clients• Manage relationships between clients, vendors, and third-party payment processors• Perform analytics on Power, Natural Gas, Water, and Sewer unit costs• Process a weekly average of 3 million dollars in utility invoices• Track outstanding payments, balance forwards, in-house reissues, and fee• Manage Accounts Payable & Accounts Receivable for over 30 clients• Quality control of Client Account Specialist entry of data

Cincinnati, Ohio, United States

Responsible for a designated team of workers to ensure the timely entry and collection of clients data, as well as quality checks of entries, data, etc.• Confirmed acquisition and preparation of documents for data entry• Quality check of data that was entered into the MUC database by team• Review for accuracy and resolve discrepancies in information/data• Inquire on and respond to questions and concerns pertaining to data entry• Comply with data integrity and security policies

Cincinnati, Ohio, United States

Responsible for the management of designated clients' data. This included retrieving invoice data from various sources and inputting pertinent information into our system for processing. In addition, quality control of the data, vendor & client correspondence, and time management around deadlines.• Acquisition and preparation of documents for data entry• Input data into the MUC database• Review for accuracy and resolve discrepancies in information/data• Inquire on and respond to information requests from clients and vendors• Contact various vendors in order to request documents for data entry• Comply with data integrity and security policies

Cincinnati, Ohio

The first point of contact for clients and command the check-in and check-out experience of client devices. They ask the right questions, listen to client needs, take detailed notes, and partner with our Advanced Repair Agents to fully resolve the issue.• Connect with clients to verify and confirm issues with their devices• Use of the NOVA system to input all information pertaining the client and the issues with checked-in devices• Attempt to give a basic diagnosis on what issues could be and determining the time it would take to fix• Assisting clients in one-on-one sessions, to help demonstrate and teach on questions with various devices and operating systems• Following procedures and processes to ship out devices for repairs per Geek Squad warranty• Assist in the basic setup of newly bought PCs for clients• ACiT Certified for Apple devices, such as iPhones, iPads, Apple Watches, etc.

Cincinnati, Oh

• Greet guests and seat them at tables or in waiting areas. • Provide guests with menus. • Assign patrons to tables suitable for theirs needs and according to rotation so that servers receive an appropriate number of seatings. • Answer telephone calls and respond to inquiries or transfer calls to managers. • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers’ concerns are addressed. • Receive and record patrons’ dining reservations • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary. • Direct patrons to coatrooms and waiting areas such as lounges, bar. • Use OpenTable systems to reserve, plot and seat guests. • Using POS System in a manager capacity to discount items, remove items, update items, etc. • Followed closing procedures to close down the restaurant

Cincinnati, Oh

• Serving with a large section quickly and efficiently • Communicating orders clearly with the bar staff and kitchen • Delivering drinks and food • Closing out guests in a timely fashion • Knowledge of cocktails, wine, and beer

Cleveland/Akron, Ohio Area

• Compiling, copying, sorting, and filing records of office activities.• Operating office Xerox machine to photocopy, scan, and send facsimiles.• Determine appropriate departmental marketing materials to distribute when requested.• Answering questions and directing students and/or visitors to various locations on campus.• Working with Microsoft Word, Excel, etc.• Answering phones, taking messages, and transferring calls when needed.

Cleveland,

Hostess, June 2017 – Current• Greet guests and seat them at tables or in waiting areas.• Provide guests with menus.• Assign patrons to tables suitable for theirs needs and according to rotation so that servers receive an appropriate number of seatings.• Answer telephone calls and respond to inquiries or transfer calls to managers.• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers’ concerns are addressed.• Receive and record patrons’ dining reservations• Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.• Direct patrons to coatrooms and waiting areas such as lounges, bar.• Use OpenTable systems to reserve, plot and seat guests.

Cleveland/Akron, Ohio Area

• Greet guests and seat them at tables or in waiting areas.• Provide guests with menus.• Assign patrons to tables suitable for theirs needs and according to rotation so that servers receive an appropriate number of seatings.• Answer telephone calls and respond to inquiries or transfer calls to managers.• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers’ concerns are addressed.• Receive and record patrons’ dining reservations• Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.• Direct patrons to coatrooms and waiting areas such as lounges, bar.• Take and prepare to-go orders.• Operate cash registers to accept payments for food and beverages.

Cincinnati, Oh

• Greet guests and seat them at tables or in waiting areas.• Provide guests with menus.• Assign patrons to tables suitable for theirs needs and according to rotation so that servers receive an appropriate number of seatings.• Answer telephone calls and respond to inquiries or transfer calls to managers.• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers’ concerns are addressed.• Receive and record patrons’ dining reservations• Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.• Direct patrons to coatrooms and waiting areas such as lounges, bar.• Take and prepare to-go orders.• Operate cash registers to accept payments for food and beverages.

Cincinnati, Oh

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Check to ensure that appropriate changes were made to resolve customers’ problems.• Determine charges for services requested, collect deposits or payments, or arrange for billing.• Refer unresolved customer grievances to designated departments for further investigation.• Resolve customers’ services or billing complaints.• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase/decrease utility bills.• Solicit sales of new or additional services or products• Handling high call volume pertaining to Gas/Electric services within Ohio, Kentucky, and Indiana.• Electric/Gas Trouble call types.• Floor Support for fellow Customer Service Representatives by assisting in providing answers to questions.

Cincinnati, Oh

• Greet guests and seat them at tables or in waiting areas.• Provide guests with menus.• Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.• Answer telephone calls and respond to inquiries or transfer calls.• Inspect dining and serving areas to ensure cleanliness and proper setup.• Receive and record patrons’ dining reservations.• Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.• Direct patrons to coatrooms and waiting areas such as lounges, bar.

Cincinnati, Oh

• Greet guests and seat them at tables or in waiting areas.• Provide guests with menus.• Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.• Answer telephone calls and respond to inquiries or transfer calls.• Inspect dining and serving areas to ensure cleanliness and proper setup.• Receive and record patrons’ dining reservations.• Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.• Direct patrons to coatrooms and waiting areas such as lounges, bar.• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers’ concerns are addressed.• Inspect dining and serving areas to ensure cleanliness and proper setup.• Inform patrons of establishment specialties and features.• Receive and record patrons’ dining reservations.• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.• Train, and supervise host/hostesses.• Confer with managers to help plan out floor plans for wait staff.