Khadijah Aminah Email & Phone Number

- Involve in the setup of Govern365 tool in the organization.- Follow-through in the Govern365 tool to help in the Disposition of Inactive SharePoint sites by testing the processes and work closely with the developer in resolving any issues promptly.- Utilize Power Apps tool to update or fix the flow on the Disposition Flow process.- Run PowerShell scripts for SharePoint Management processes.- Assist in setting up LinkFixer tool in the organization and assist users run the tool after documents are migrated to fix links within documents.- Administer licenses to end-users for digital whiteboard tools and provide support.- Mature in Agile process by updating tasks and comments in Jira.

- Resolved user problems and technical questions related to software (specifically EndNote) in a professional, accurate, courteous and timely manner.- Maintained high-level knowledge about EndNote and new product releases through participation in product training- Maintained continuous knowledge on Apple and Microsoft updates in par with product's troubleshooting steps.-Provided verbal (Phone queries, Zoom/Teams meetings) and written (Chat, Email queries) response to users' inquiries following all processes, procedures and best practices.

Malaysia

- Developed a mobile application (Zebra Mobile Assistant) using Android Studio- Created animation for the implementation in the mobile application- Handled reports and generated weekly tardiness report- Ensured case lead-time within timeline by customers from India

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Bachelor'S Degree, Computer Science

Matriculation

High School