Khadijah Banks Email & Phone Number

Jacksonville, Florida, United States

● Used communication and problem-solving skills toJacksonville, FL904-434-7132 banks.khadijah@yahoo.comresolve customer complaints and promote long-termloyalty.● Kept server areas clean and stocked to increase e ciencywhile working tables.● Stayed up-to-date on menu changes to help customersmake food choices.● Worked with a POS system to place orders, manage billsand handle complimentary items.● Stored food in designated containers and storage areas toincrease shelf life, improve kitchen organization and provide easy access during busy peak service times.

Jacksonville, Florida, United States

● Worked safely around moving machinery.● Prepared orders for shipment by systematicallypicking, packing and labeling merchandise.● Cleaned and maintain warehouse in compliancewith OSHA safety standards.● Manually or mechanically loaded and unloadedmaterials from pallets, skids, platforms, cars, liftingdevices, or other transport vehicles● Checked packages and merchandise for damage andnotified vendors.

Jacksonville, Florida, United States

● Financial Advisor Support Team● Promoted superior experience by addressingcustomer concerns, demonstrating empathy andresolving problems swiftly.● 35-45 inbound calls per day and/or emails perday.● Met customer call guidelines for service levels,handle time and productivity.● Educated customers, opening new accounts, makewire transfers, password resets, updating client information, credit card applications, financial guidance, and dispatching to correct departments.

Jacksonville, Florida, United States

● Work closely with Wal-Mart management and corporate o ce in a fast-paced call center to ensure store equipment is operating correctly.● Answered customer telephone calls promptly to avoid on-hold wait times.● Guide customers through equipment troubleshooting via phone and email.● Dispatching technicians and vendors to stores, and consistently using Microsoft Excel, Word, Outlook, and internal systems.

● Used internal and government systems to research, gather, and analyze personal health and medical information.● Prepare Medicare claims in the Medicare Appeals System for the appeals process.● Strong attention to detail was required in order to sort, triage, and prepare health documentation to be copied, printed, and delivered to other departments.● Sorted and placed mail into mailboxes and post o ce boxes with high levels of accuracy.● Maintained mailroom supply inventories, purchase orders and vendor supplies.● Quickly learned new skills and applied them to daily tasks, improving e ciency and productivity.

Jacksonville, Florida, United States

● Managed group of 10-12 employees per shift.● Supported and maintained sta development byconducting interviews for best hire and providinghands-on training.● Resolved escalated customer complaints to ensuresatisfaction.● Maintained store inventory and par levels. Orderedproduct for entire store 3 times per week.● Monitored cash intake and deposit records,increasing accuracy and reducing discrepancies.● Helped with planning schedules and delegatingassignments to meet coverage and service demands.