As a Customer Service representative I inform account holder of Fidelity bank about the state of their account, balance, deposits, blocks or restrictions, and help them if need be with correcting anything out of the ordinary.

As a benefits specialist I inform employees of Fedex about the health plans that they qualify for and help them enrollinto the plan of their choosing.My other responsibilities include:.● Explained the impact of life events such as marriage or divorce on benefits enrollment status.● Advised management on strategies to reduce overall cost of employee benefit programs.● Provided guidance on claims processing procedures to ensure timely payments.● Maintained records of employee participation in various benefits programs.● Processed benefit enrollment forms, changes, and terminations.● Created presentations summarizing key features of employee benefit programs.● Researched and resolved employee inquiries regarding benefits programs.● Assisted employees with enrolling in benefit plans and explained plan options.● Monitored compliance with federal and state regulations concerning employee benefits.

As a customer service representative at Sunshine Health I was responsible for helping enrollees of Florida Medicaid and other health insurances manage their plans effectively so that they can get the care that they needed.My other responsibilities include:answering inbound calls, billing assistance, documentation, transferring customers toappropriate vendors, searching for providers in the area for customers, updating information,and setting appointments.● Provided exceptional customer service to ensure customer satisfaction.● Resolved complex problems by working with other departments to provide solutions thatmeet customer needs.● Gathered customer feedback through surveys and used the data to improve customerservice.● Maintained detailed records of customer interactions, transactions and comments for futurereference.● Answered customer inquiries via phone, email, and chat.● Resolved customer complaints promptly and efficiently.● Developed positive relationships with customers through friendly interactions.● Maintained a high level of professionalism when dealing with difficult customers.● Assisted customers with product selection, ordering, billing, returns, exchanges and technicalsupport.● Provided accurate information about products and services to customers.

As a customer service representative at Florida Public Utilities I was responsible for maintainingutility accounts for particular areas of Florida. Those responsibilities includeAnswering Incoming callsHandling customer complaints● Protecting sensitive information● Setting up accounts● Handles customer billing inquiries● Disconnecting and reconnecting services● Provided exceptional customer service to ensure customer satisfaction.● Gathered customer feedback through surveys and used the data to improve customerservice.● Maintained detailed records of customer interactions, transactions and comments for futurereference.● Resolved customer complaints promptly and efficiently.● Assisted customers with product selection, ordering, billing, returns, exchanges andtechnical support.● Provided excellent customer service to resolve customer complaints in a timely manner.● Collected deposits or payments and arranged for billing.● Prevented key account losses by researching discrepancies and correcting problems.