Khadijah Koumbassa Email & Phone Number

New York, Ny, Us

Buffalo, New York, Us

In my current role, I identify and mitigate business risks by leading a team of five associates. Moreover, I collaborate cross-functionally with other departments in the Bank to streamline workflow. I develop positive team environments and foster strong partnerships with all co-workers by performing as a team player.• Examine bank reports to avoid discrepancies and implemented best practices to resolve complex issues.• Deliver proactive services in addressing requests regarding research, corrections, and improvements in risk management procedures.• Execute internal and external audit points within time constraints with any issues raised by external regulators to sustain M&T internal control standards.

Buffalo, New York, Us

During my tenure, I examined investment materials to design financial techniques as well as fulfill requirements and forecast favorable investments in collaboration with High-Net-Worth clients on daily basis. Furthermore, I implemented effective promotional and networking strategies to obtain new business and customers. Also, I created robust sales plan to introduce new products to the market while offering extensive training and product support for other members of the sales team. I converted prospects into impressive leads per week by pursuing opportunities and setting up appointments.• Maximized understanding and knowledge of products by attending company seminars.• Optimized performance and efficiency by defining goals and strategies with potential investors, while executing corrective actions.• Augmented staff productivity by resolving inter-team conflicts and evaluating yearly performance as well as overseeing recruiting/terminating processes, training initiatives, scheduling, time, attendance, and payroll.

Charlotte, Nc, Us

In my role as a Relationship Manager, I reviewed complex regulation and policy documents to manage budgetary and financial matters. I managed to recognized and exploit business opportunities by interacting within communities. Additionally, I assisted management with better-decision making processes by formulating operational and risk reports with financial metrics details. I steered training of new and existing staff, while assessing skill levels and identifying strengths and weaknesses. Also, I collaborated with Financial Center Manager to introduce service improvement initiatives.• Drove revenue growth by maintaining high level of quality control and reducing downtime.• Minimized key account losses by performing research on discrepancies for corrective action.• Bestowed with Top Market Performer Award for 8 consecutive quarters by showing exceptional performance.• Prevented breaches and information misuse in compliance with strict guidelines for financial and customer data.• Efficiently solved customer problems by identifying issues and providing valuable solutions within time constraints.

Mclean, Va, Us

Provided assistance in successful internal and external audits via detailed documentation. I performed compliance testing, while identifying and mitigating potential risks as well as maintaining controls. Apart from that, I verified and defined gaps in process, procedure, and system controls. I mentored and guided less experienced team members regarding procedures, compliance standards, and performance strategies. Furthermore, I designed and implemented targeted solutions for several customers, encompassing deposit, lending, and investment services.• Acquired Top Performing Associate ranking by top management.• Increased branch growth and profitability, cultivating strong relationships, and enhancing visibility within community and industry.• Met and exceeded customers' personal financial requirements by cross-selling financial products.