Khadija Mcdonald Email and Phone Number

Trained on the following CRM, technologies, and customer contact programs: Salesforce, Gladly, SAP, IBM (OMS), UPS Worldship, Apots (Epicor), SailthruResponsible for communications through four different customer channels (voice, chat, email, SMS)Assist global clients with order status, product returns/refunds, product quality discrepancies, order placements, client accounts, product care services, and general product inquiries for a high-end clienteleResponsible for product upselling, sales conversions, and proactively reaching out to clients regarding new Tory Burch collections, sales events, and promotionsInteract with boutiques & outlets to achieve win-win situations for all stakeholders such as styling for clients, educating on products & offerings, and troubleshooting issuesPartner with upper management when applicable to ensure appropriate changes were made to improve customer satisfactionShowcase brand management knowledge for multiple brands ensuring acc

Support all departments in daily administrative tasksAssisting in marketing and advertising promotional activities ( e.g. social media, direct mail, and web)Assist in creation, planning, and implementation of events throughout downtown NewarkWork with other entities to promote NDD initiativesCollect, organize, and analyze urban planning data for inventory and mapping purposesDesign drafts of print and digital flyersResearch repair solutions for downtown assets and gather quotes for services

Provide great customer service to hotel guests and hosted eventsRelayed and prepared food and beverage orders using safe food handling techniquesMaintained, stocked, and displayed food according to company policyManaged cash register and monetary transactions

Administrative duties; answered calls and booked appointmentsChecked clients in and out for appointmentsCashier duties Sell spa memberships

Provided full support to managers and excellent customer serviceAssisted customers in finding personalized fragrancesHandled daily shipment and monthly floor sets