Khadija Tul Kobra Email & Phone Number

Werribee, Vic, Au

Melbourne, Victoria, Australia

Grid connection studies.

Melbourne, Victoria, Australia

Grid connection and Power System Studies

Melbourne, Victoria, Australia

Geelong, Victoria, Australia

• Managing bill run, completing pre-transaction analysis to issue accurate bills to customer in timely manner.• Preparing daily activity reports and allocate activities among team members to resolve customers’ billing related enquiries.• Solving billing exceptions by analysing and rectifying billing and meter data to generate accurate transactions.• Perform invoice checks, analysing imported reads and transferring data into the system• Testing newly introduced Victorian tariff structure change, Solar rate change, user interface migration from Silverlight to Orion HTML5, etc.• Managing billing email inbox and virtual filing system.• Managing relationship with internal stakeholders including, credit, pricing, customer provisioning, service order and customer solutions teams.• Investigating and actioning ombudsman complaints.

Melbourne, Victoria, Australia

- Process billing activities in an accurate and timely manner- Management of Bill Runs and Billing Exceptions- Process and complete all exceptions from the billing runs, ensuring customers receivean accurate bill on time- Monitor exceptions and look for patterns or trends as to why exceptions are occurring- Ensure that all billing runs are completed on time and customers are billed on timeand accurately- Effectively identify and rectify data, invoicing and meter reading anomalies/issues- Utilizing analytical and investigative skills around root cause analysis- Ensure customers are billed as per compliance obligations and in a customer-centricmanner- Effectively escalate any issues with activities to team members

Melbourne, Victoria, Australia

Professional development training to gain standard skill set required to set a foot in Australian job market.

Dhaka, Bangladesh

• Processed monthly energy bill by analyzing energy meter data and make them ready to print invoice of 70,000 meters monthly, analyzing problems with meter data to generate accurate bill in timely manner.• Preparing various consumer and meter related reports, monthly operational data report, monthly collection report etc. for postpaid and prepaid meters in the system. Also providing data and information to reduce system loss.• Monitored monthly collection activities and checked collection reconciliation. • Forecasted energy sales around the year in various circumstances like weather, power interruptions, changes in rules and policies by government and organization itself, etc.• Initiate to manage various departmental facilities and logistics, maintaining and servicing hardware, software and networking equipment periodically, • Keeping daily backup and secure the database.• Preparing departmental Annual Procurement Plan and Annual Budget, carrying out annual performance appraisal of team members.• Team management, guiding and train up team members to discharge their duties properly.

Bangladesh

• Ensured routine inspection of distribution lines as per schedule and supervise day to day line maintenance works including right-of-way.• To take up field level survey for appropriate measures in reduction of technical system loss in distribution lines.• Visited site for designing poles, estimating cost and preparing proposal for distribution network extensions under deposit work.• Prepared reports related to 11/0.4 kV distribution network and 33/11 kV substation periodically.• Monitoring loads of 11/0.4kV distributions transformers at peak time to ensure no transformer is overloaded.• Ensuring adherence to safety & security rules and procedures in line maintenance works.• Asset management of poles including spares and consumables for maintenance works.• Provided support to 33/11 KV S/S Maintenance Department in emergency restoration of power supply to substations of DESCO.• Assisting System Protection & Fault Management Department in repair works of U/G cables, as required.• Visited, tested and reported solar power generation system installed on consumer site.

Dhaka

Certificate Iv Project Management Practice

Overseas Qualified Professional

Bachelor Of Science - Bs, Electrical And Electronics Engineering, 3.67/4.0

Higher Secondery School Certificate., Science, 4.59/5.0