Khadine Liburd Email & Phone Number

Worcester, Massachusetts, United States

Worcester County, Massachusetts, United States

Worcester Ma

•Build new customer relationships through frequent interactions with customers.•Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners.•Develop new customer relationships and expand and retain existing relationships by proactively identifying opportunities leveraging the portfolio management process and utilizing the fundamentals of the bank's sales process to achieve personal sales and/or referral goals.•Proactively contact customers in assigned customer portfolio, as well as participate in branch sales promotions to support these efforts. •Execute any and many services for customers such as issuing debit cards, offering credit card applications, and cross-sale of bank products.•Retain and acquire new customers with financial needs in deposit products and investment products.•Manages assigned customers and proactively meeting with them- in person and over the phone- to build lasting relationships, discover financial needs, and tailor product and service recommendations.

Worcester, Ma

-Branch Scheduler - Bank at Work/Concierge banking champion-3rd Quarter 2018 X-Team Award Winner-Team Leader through conversion from Commerce to Commerce a division of Berkshire.-ATM Custodian

Worcester, Ma

Virgin Islands (U.S.)

• Outstanding Leadership• Mentor-ship Award• Employee of the Month• Customer Service Award

Virgin Islands (U.S.) Area

• Outstanding Leadership• Customer Service Award • Innovation Award

Worcester, Massachusetts

As a Customer Service Representative (CSR) i was responsible to assist the Customer Service Manager (CSM) and Assistant CSM by providing direct supervision of checkout operations including providing customer service and assuring that associates are following company policies and procedures. Responsible for the customer satisfaction behaviors, to include being friendly, responsive, knowledgeable. Responsible for checker and bagger duties as needed. Excellent customer service skills, as the role model for other associates. My position also include general supervision of the Service Desk in the absence of the CSM or Assistant CSM. Also accounting duties.

Bachelor Of Business Administration - Bba, Accounting, 3.8

Associate'S Degree, General Studies, 3.8

Activities and Societies: • Woman of Distinction • Trio Member • Peer Counselor