Installation and configuring windows 10 & Trouble Shooting the Client systems and Laptops.Configuring Network printers.Giving Remote Support for Laptops and Desktops in the Network Environment through remote applications like RDC, Team viewer, Microsoft TeamsKnowledge on using “Ticketing tool” for Raising, Tracking and following up the ticketTicketing Tools: SNOW (Service Now) & HPSMKnowledge on Service Request, Incident, SLA.Dealing with and resolving problems and issues which arise.Mentoring and training up junior and new Engineers.Monitoring & reporting on standards & performance targets.Implementing new initiatives.Knowledge in Installing, Configuring & Trouble shooting office 365, and MS- Outlook.Responsible for maintaining the Backup on regular activities.Solving Desktop and OS related issues.Troubleshooting all kind of application/software related queries and hardware related issue and Network issues like network connectivity issues.Installation and maintenance of desktop systems, printers, network hardware, system hardware, operating system and application software.Resolved system and end-users’ problems.All Outlook issues like configuring the mailbox, creating and adding PST to mailbox, repairing the corrupted PST’s.Installing and troubleshooting Symantec end Point protectionSupporting users in office and troubleshooting their application related issues and day to day issues remotely using Team Viewer/Remote Desktop Connection/Microsoft Teams.Handling Tickets Using BMC Remedy Tool, Service Now, HPSM & CITRIX.Attend issues based on Software, Network, LAN, and desktop issues.Installation and maintenance of desktop systems, printers, network hardware, system hardware, operating system, and application software.Troubleshooting the hardware and OS related issue.Assigning NTFS permissions to files and folders