Khair Mohammad Aimaq Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Installing, configuring and monitoring Windows Servers (Physical & Virtualized).
• Troubleshooting and technical support for end-users on-site and via remote.
• Managing and maintaining cloud-based backup and disaster recovery.
• Proactively ensure the highest levels of systems and infrastructure availability 24/7.
• Support and maintain clients’ systems according to SLA and functional system requirements.
• Managing cloud-based content filtering and threat protection, Cisco Umbrella and DNSFilter.

Toronto, Canada

• Responded to inbound requests and issues reported via phone, email, chat and ticketing system.
• Delivered fast and efficient service assisting multiple clients with their hardware and software related needs including Wi-Fi®, Point-to-Point and Point-to-Multipoint 4G wireless network connectivity.
• Demonstrated a high degree of technical skills to resolve problems at first point of contact in a friendly and helpful manner and educated users in the use of hardware, software, and equipment.
• Escalated issues that couldn't be resolved remotely to onsite technicians as per process.
• Documented all information clearly, concisely and effectively, in accordance with department guidelines and patterns of practice.
• Responded and handled incoming infrastructure alerts in accordance to the SLA.

Kabul, Afghanistan

Supervised and coordinated the daily activities and duties of the ITC Unit in IOM Kabul in support to mission operational requirements. Employed and implemented IOM IT Standards, Policies and guidelines in particular with regards to networks, systems, telecoms, IT procurement and information security. Supervised and inspected the installation.

Kabul, Afghanistan

Installed, configured, tested and documented Windows Server 2008/2012 services.Provided quick and efficient solutions and answered all the queries received via phone calls, emails, and web-based ticketing system. And supervised a team of staff for specific IT projects.Managed and maintained "mission critical” Microsoft Exchange 2010 and Blackberry.

Kabul, Afghanistan

Established & maintained network system for Afghanistan Rural Microcredit Program (ARMP) project head office Kabul and ensured its proper/effective use. Organized workshops and trained IT staff for technical support at the branch offices and remote sites. Managed servers and other corporate software applications' policies and licensing.Ensured effective.

Kabul, Afghsnistan

Answered all helpdesk queries appropriately via email, telephone call or in person and communicated at a professional level. Provided direct technical support for the multiple servers LAN/WAN environment based on Microsoft Windows 2000/2003 servers. Solved problems, and provided support to staff to use office technologies (including Windows, MS Office.

Kabul, Afghanistan

Operated HF, VHF, CODAN and Satellite phones.Maintained updated warden lists. Performed radio check on daily bases for the international staffs. Managed and tracked vehicles for daily transportation. Assisted the program in locating road missions via radio checks and informing security unit.

Master'S Degree, Computer Networks

Master Of Engineering - Meng, Computer Networks

Activities and Societies:

Bachelor'S Degree, Computer Science, 3.9