Khair Mohammad Aimaq Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Installing, configuring and monitoring Windows Servers (Physical & Virtualized).• Troubleshooting and technical support for end-users on-site and via remote.• Managing and maintaining cloud-based backup and disaster recovery.• Proactively ensure the highest levels of systems and infrastructure availability 24/7.• Support and maintain clients’ systems according to SLA and functional system requirements.• Managing cloud-based content filtering and threat protection, Cisco Umbrella and DNSFilter.• Managing and maintaining Office 365, Exchange Online and Hybrid environments.• Implementing wireless networks such as Cisco Meraki and Ubiquiti UniFi• Deployment of cloud-based network management Auvik, to monitor network devices in real-time.• Installing, and configuring Cisco, HPE switches and FortiGate NGFW firewalls.

Toronto, Canada

• Responded to inbound requests and issues reported via phone, email, chat and ticketing system.• Delivered fast and efficient service assisting multiple clients with their hardware and software related needs including Wi-Fi®, Point-to-Point and Point-to-Multipoint 4G wireless network connectivity.• Demonstrated a high degree of technical skills to resolve problems at first point of contact in a friendly and helpful manner and educated users in the use of hardware, software, and equipment.• Escalated issues that couldn't be resolved remotely to onsite technicians as per process.• Documented all information clearly, concisely and effectively, in accordance with department guidelines and patterns of practice.• Responded and handled incoming infrastructure alerts in accordance to the SLA.• Performed managed server support related tasks when required such as server event logs analysis, anti-virus patching, compliance and monitoring.• Maintained server patches, account management requests, and handled issues related but not limited to print and fax server.

Kabul, Afghanistan

Supervised and coordinated the daily activities and duties of the ITC Unit in IOM Kabul in support to mission operational requirements. Employed and implemented IOM IT Standards, Policies and guidelines in particular with regards to networks, systems, telecoms, IT procurement and information security. Supervised and inspected the installation, modification, testing and operations of the LAN/WAN networks and communication systems Assisted mission management in the planning and evolution of IT and telecoms Infrastructure, identifying and proactively recommending required upgrades and modifications. Monitored regularly systems and networks (LAN, WAN, VPN, VoIP), & ensured the proper functioning and uninterrupted maximum availability of mission-critical servers and systems. Liaised with service providers for the provision of adequate supplies and services.

Kabul, Afghanistan

Installed, configured, tested and documented Windows Server 2008/2012 services.Provided quick and efficient solutions and answered all the queries received via phone calls, emails, and web-based ticketing system. And supervised a team of staff for specific IT projects.Managed and maintained "mission critical” Microsoft Exchange 2010 and Blackberry Enterprise servers to support users all-around Afghanistan region. Supervised the offline backup strategy for the unit’s servers. Diagnosed and resolved hardware/software and connectivity problems with minimum delay. Worked and assisted as problem escalation point for technical staffs at lower levels. Installed and provided technical support for corporate applications (Microsoft Office, MiMOSA, SAP2000, PRISM, AMADEUS). Installed and managed servers, wireless access points, wireless routers, network printers and plotters. Configured and managed Cisco Routers, Switches, and ASA firewall as per office policy.

Kabul, Afghanistan

Established & maintained network system for Afghanistan Rural Microcredit Program (ARMP) project head office Kabul and ensured its proper/effective use. Organized workshops and trained IT staff for technical support at the branch offices and remote sites. Managed servers and other corporate software applications' policies and licensing.Ensured effective communication between all ARMP branches as well as their access to the required equipment on the priority basis. Developed system, mechanisms, and procedures to ensure timely maintenance of the ICT equipment and managed ICT inventory.Assisted procurement section in purchasing of ICT related equipment by providing technical advice on the quality and cost of the equipment.Installed and configured domain controllers, print server, File server, Symantec Antivirus corporate server. Administrated overall server activities and installation of wireless networks. Installed and troubleshoot the Core Microfinance & Banking (CMB) application server and trained technical staff for the end users' support. Prepared monthly reports for the overall ICT activities and IT projects.

Kabul, Afghsnistan

Answered all helpdesk queries appropriately via email, telephone call or in person and communicated at a professional level. Provided direct technical support for the multiple servers LAN/WAN environment based on Microsoft Windows 2000/2003 servers. Solved problems, and provided support to staff to use office technologies (including Windows, MS Office, Database, Acrobat, Winzip etc.). Installed and re-located the unit’s hardware and coordinated equipment services. Setup and maintained regular services for IT hardware including desktops, printers, and plotters. Managed the regular updates of the antivirus database and distribution of the updates to all workstations. Utilized VoIP system and Installed PABX extension lines.Assembled and repaired computer hardware and motherboards.

Kabul, Afghanistan

Operated HF, VHF, CODAN and Satellite phones.Maintained updated warden lists. Performed radio check on daily bases for the international staffs. Managed and tracked vehicles for daily transportation. Assisted the program in locating road missions via radio checks and informing security unit.

Master'S Degree, Computer Networks

Master Of Engineering - Meng, Computer Networks

Activities and Societies:

Bachelor'S Degree, Computer Science, 3.9