Khairul Anuar Email and Phone Number

Seasoned IT executive with over 18 years of experiences in automative & airlines industry. Now in leading a ICT Desktop Operations team at AirAsia - specialising in IT desktop and onsite support , system and hardware administration, Adept at implementing and maintaining end to end support and solutions that enhance operational efficiency and ensure system reliability. Strong problem-solving abilities with a focus on supporting mission-critical airline operations.

Desktop Support Executive  Provide technical support for IT hardware (desktop/laptop computers, scanner and printer) and software (Windows, Office, Antivirus, Altiris, etc.) in setup, configuration, installation and maintenance in both onsite and remote support. Provide accurate and creative solution to end user’s reported problems meeting all pre-defined quality measurements. Elegate incident ticket and trigger the management escalation within stated guidelines. Ensure every request or incident raised by end user is record and tracked in ticketing system. Liaises and work closely other support team to enable end users queries are answered and issues resolved within the SLA. Carried out all tasks given on station maintenance support in yearly schedule Application Support Executive (Dec 2012 – Sept 2013)♦ To provide, diagnose, troubleshoot and identify solutions to resolve system issues in application/technical support to end user via phone, walk in and email related to application use in Redicons (Airasia Intranet website)♦ Provide Work Instruction (SOP) troubleshooting guide to the applications use in Redicons.♦ Elegate incident ticket and trigger the management escalation within stated guidelines.Projects DeliveredProject: Kiosk re-location from LCCT to KLIA2♦ Carried out all plan for the kiosk re-location team with Malaysia Aiport Holding Berhad (MAHB) IT team to arrange the kiosk at designated place surround KLIA2 check in counters.♦ Ensure all kiosk peripheral e.g. network, kiosk check in counter system is up within time frame

Supporting existing in-house system,outsource and government system etc mySIKAP especially related to automative-manufacturing process, spart-part purchasing process, parts warranty process and car purchasing sales process for 4 years.Involved in project of new system or upgrade system covering all IT itinerary including project proposal to management, device purchasing including server,middle-ware,database etc, system testing and deployment for 3 years