Khairul Izwar Abu Nawar Email & Phone Number

Subang Jaya, Selangor, Malaysia

Led and supervised a geographically dispersed maintenance team across Malaysia, from the northern to southern regions, ensuring seamless operations and exceptional service delivery to clients through effective corrective and preventive measures. Developed and implemented optimized workflows for daily maintenance operations, including strategic spare part management, efficient breakdown handling, and streamlined claims processes.Demonstrated extensive expertise in the Toll Collection System (TCS) industry, encompassing toll data structure, TNG System, RFID System, and SmartTAG System, covering both software and hardware aspects. Demonstrated good knowledge in maintenance management of Traffic Computer System and Surveillance (TCSS) including CCTV, Variable Messaging System (VMS), Emergency Telephone (ET), Auto Number Plate Recognition (ANPR) and Supervisory control and data acquisition (SCADA)Collaborated closely with cross-functional teams to drive process improvements, enhancing overall system performance and minimizing downtime. Conducted diligent monitoring of data traffic, system activities, and breakdowns, utilizing comprehensive logs to identify issues and promptly implement appropriate solutions.Collaborated closely with the procurement team to strategically resource contractors for projects including with value above 10 million. Conducted comprehensive assessments of prospective subcontractors, evaluating their company history, organizational structure, regulatory compliance, and financial standing. Formulated key strategic recommendations, utilizing precise decision terminology to guide the board in informed decision-making.Ensured adherence to ISO 9001:2015 standards and consistently maintained compliance with the ABAC (Anti-Bribery and Anti-Corruption) declaration in day-to-day operations.

Southern Region, Malaysia

Well-versed on toll collection system (TCS), toll data structure and electronic/electrical and mechanical component of overall system. The evolution of TCS industries start with manual ticketing, mifare card, TNG card, SmartTAG and now RFID required technical team to keep adapt on industry’s needs. Experience in maintenance management of Traffic Computer System and Surveillance (TCSS) including CCTV, Variable Messaging System (VMS), Emergency Telephone (ET), ANPR, OSVD and SCADA.Improve deliveries of maintenance team in increased response and rectification time to almost 3% with new target set at 100% as base in unit KPI. Improved revenue collection (higher ratio per/lane among other region) on beyond comprehensive scope via quality papers on equipment upgrading proposal, good project management delivery and progressive claim process. Joined Quality Management System (QMS) 9001:2015 as auditor in 2017 and a year later appointed as Lead Auditor (EXAMPLAR GLOBAL CERTIFIED issued by SIRIM). Plan and execute internal audit as part of requirement for ISO 9001:2015 certification by SIRIM.Work with JPJ, MOT, Immigration, KDN and JKR as 2/27 toll plaza PLUS Berhad under southern region located at Malaysia-Singapore border. Project involved included implementation of Road Charge/Vehicle Entry Permit, Project Penggabungan Kaunter at Bangunan Sultan Iskandar, Johor Bahru and flexible toll rate at Tol Tanjung Kupang, Johor Bahru.Undergo Microsoft Premier Customer Program under PLUS Malaysia. This three months on-hand training provided by Microsoft Partners with syllabus are on Microsoft Power Platform. Project later recognized as Malaysia Example of Kaizala for business digitalization initiative. Actively involved and been top three in most event organized by Microsoft related to PLUS Berhad as premier customer. Appointed as PLUS Digital catalyst, given slot for PLUS talk on digitalization and been committee for PLUS BERHAD INAUGURAL Hackathons in 2018.

Southern Region, Malaysia

Regional Lead for Toll Collection System (TCS) maintenance

City Square, Johor Bahru

- Lead Car Park Operation Team- Planning and execute car park daily, monthly and yearly activities.- Liaise with clients on seasonal parking- Liaise with suppliers and contractors on maintenance of the car park system- Liaise with relevant agencies on renewal of machine calibration- Leads car park staffs- Advise management on the traffic and occupancy of the car parkHighlights- In charge JBCS Parking System Upgrading in 2011- Involved in installation of car park occupancy system- Standby on Chingay