Head of Department: manage and govern NetOp operating model & deliverables to enhance organization agility & effectiveness.Key responsibilities:➤Continuously developing the right network operating model with optimal OPEX to ensure sustainability and agility of the organization for long term growth.➤Driving network performance across the company operational disciplines; e2e (RF & Core) Performance, Capacity Management, Network Availability, MTTR.➤Driving customer-centric performance through Net Promoter Score (NPS), Customer Experience Index (CEI) & MCMC QoS➤Support business collaboration with Product, Marketing & Sales division for product launching & sales campaign.➤Plan & manage department budgetary; Annual Operating Plan, Purchasing Plan (RFP, RFQ, RFI), Procurement, Cost Optimization & Vendor Management.➤Responsible for leading a team of Managers and Engineers (total 120) of the following fields: Field & Core Operations, Network Operation Center (NOC), Network Quality Assurance, Network Analytic & Core Performance.Achievements;➤Successful deployment of Workforce Management System 》Whalecloud (2021)➤Successful deployment of mobile PMFM System 》NGOSS (2021) ➤Successful deployment of Customer Experience Management 》Metricell (2021)➤Successful deployment of Smart Planning System 》GlobeOSS (2021)

Head of Section, manage and govern Network Quality & Performance operating modelKey responsibilities;➤Lead Nationwide Quality & Optimization programs with focus on Coverage, Capacity and Quality.➤Identify area of Growth with Cost Optimization.➤Benchmark Network Performance to enhance customer experience.➤Leading key and high-impact projects: 1)Network Analytic and Geo-Location 2)Network Performance and Fault Management 3)Centralized Database Management 4)Optimization Automation Tool 5)TM 10MHz spectrum technical lead➤Annual Operating Plan (Capex/Opex)➤Contract and Tender Management (RFQ, RFI, RFP)Achievements;➤Successfully lead, design e2e architecture & deliver Network Analytic and Geo-Location Solution (2017)➤Successfully lead & deliver DT Automation & Cloud Solution (2018) ➤Successfully lead, design & deliver Network Performance Automation (2017)➤Delivered & Completed Tender for Vendor Selection (2015)

Lead, manage & strategize LTE Radio Network Design, Planning and Optimization unit.Key responsibilities;➤Prepare Detail Business Plan (2014-2019) for Nationwide Pop Coverage.➤Develop tender RFI&RFP for Vendor Selection.➤Develop & Strategize Spectrum Interference Coordination/Mitigation between Band5(850MHz)and Band8(900MHz)➤Represent TM as Technical Expert for Malaysian Communication and Multimedia Commission (MCMC) Working Group Committe to review and revise SRSP XX.

Rollout & Optimize 4G

Design, Plan, Rollout & Optimize 2G/3G

Design, Plan & Optimized 2G

RF Planning & Design 2G & 3GEricsson/Alcatel/Siemens

Swap Motorola to Ericsson project.

Wireless Broadband Access - TD-SCDMA